the trusted leader building the relationships that make government work

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The Trusted Leader

Author : Terry Newell
ISBN : 9781506361383
Genre : Political Science
File Size : 79. 25 MB
Format : PDF, Docs
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Improving government on a macro level is only possible with public managers who herald change on a micro level. While many studies of government reform focus on new policies and programs, these public managers—building relationships built on trust—are the real drivers behind many successful reforms. In this second edition, chapter authors once again draw on their real-world experience to demonstrate the importance of values-based leadership. With new research and lessons from the first two years of the Obama administration, chapters focus on the concrete ways in which leaders build effective relationships and trust, while also improving themselves, their organizations, and those they coach. Surveying agencies both horizontally and vertically, The Trusted Leader also addresses how public managers can collaborate with political appointees and the legislative branch, while still engaging with citizens to create quality customer experiences. Two brand-new chapters focus on: “Effective Conversations”—the importance of one-on-one conversations to building trust, with a model for having such conversations. “The Diversity Opportunity”—the need to effectively lead across a diverse workforce and a diverse society to build trust in both realms. With the addition of chapter headnotes, the editors provide necessary context, while the new “Resources for Further Learning” feature guides readers toward additional print and web resources.

The Trusted Leader Building The Relationships That Make Government Work 2nd Edition

Author : Terry Newell
ISBN : 9781608712762
Genre : Political Science
File Size : 33. 75 MB
Format : PDF
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Improving government on a macro level is only possible with public managers who herald change on a micro level. While many studies of government reform focus on new policies and programs, these public managers-building relationships built on trust-are the real drivers behind many successful reforms. In this second edition, chapter authors once again draw on their real-world experience to demonstrate the importance of values-based leadership. With new research and lessons from the first two years of the Obama administration, chapters focus on the concrete ways in which leaders build effective relationships and trust, while also improving themselves, their organizations, and those they coach. Surveying agencies both horizontally and vertically, The Trusted Leader also addresses how public managers can collaborate with political appointees and the legislative branch, while still engaging with citizens to create quality customer experiences. Two brand-new chapters focus on: * "Effective Conversations"-the importance of one-on-one conversations to building trust, with a model for having such conversations. * "The Diversity Opportunity"-the need to effectively lead across a diverse workforce and a diverse society to build trust in both realms. With the addition of chapter headnotes, the editors provide necessary context, while the new "Resources for Further Learning" feature guides readers toward additional print and web resources.

Handbook Of Public Administration

Author : James L. Perry
ISBN : 9781119004325
Genre : Political Science
File Size : 39. 66 MB
Format : PDF, ePub, Docs
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The fundamentals of public administration, from the world'sleading practitioners Handbook of Public Administration is the classic,comprehensive guide to the field, featuring original writings fromthe world's foremost public administration thought leaders andpractitioners. Intended to help both public administration studentsand practitioners navigate administrative challenges, overcomeobstacles, and improve effectiveness, this guide provides acomplete overview of the entire field. The information is organizedinto seven parts representing key domains of knowledge and practicethat are essential for effective public administration. Thesereflect changes in the state of modern public administration, thefactors that influence policies and programs, the mechanics of howgovernment works, and the tools that help administrators get thingsdone. Readers will find insightful discussions on the challenges ofcontemporary governance and the ethics of public administration, aswell as practical guidance on the everyday operations that bringeffective policies and programs to life. Students and experienced practitioners alike will appreciate thewell-rounded approach to issues public administrators face everyday. The book is complete enough to act as a text, but organizedlogically for quick reference for specific problems or situations.Readers will: Understand the challenges posed by the changing context ofpublic administration Explore how relationships and decisions influence publicpolicies and programs Learn the critical skills and tools public administrators mustmaster to be effective Explore the ethics and liabilities of public administration,and what it means to take part The role of public administration is evolving, and the changingnature of the field will impact the way policies and programs aredesigned and implemented. This book fully explores current andupcoming changes domestically and internationally against thebackdrop of public administration fundamentals. For the student orprofessional seeking a deeper understanding of the publicadministrator's role, Handbook of Public Administration is aclear, comprehensive resource.

People Skills For Public Managers

Author : Suzanne Mccorkle
ISBN : 9781317463047
Genre : Business & Economics
File Size : 74. 61 MB
Format : PDF, Mobi
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This book fills the need for a communication-based, public sector framed book. The authors combine just enough basic theory about communication with specific skill development in areas of immediate interest to those who work in the public sector. It also features a strong "practice" orientation, with plentiful boxed applications (Insights from the Field, Skill Development boxes, Case Studies). It concludes with an especially useful summary chapter that describes the ten essential skills for successful communication.

The Public Manager

Author :
ISBN : STANFORD:36105132672549
Genre : Public administration
File Size : 39. 30 MB
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Running A Bureaucracy

Author : Ma. Gladys Cruz Sta. Rita
ISBN : 9718567631
Genre : Political Science
File Size : 48. 30 MB
Format : PDF
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To Serve With Honor

Author : Terry Newell
ISBN : 0692385436
Genre :
File Size : 33. 72 MB
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To Serve with Honor argues that public servants must act ethically and honorably to earn the public's trust - and that no amount of ethics laws will guarantee this. There are 109 pages of federal government ethics laws, yet CIA Director David Petraeus resigned over an affair with his biographer. No law prevented that. The IRS improperly singled out certain groups seeking tax-exempt status for review - and then did its best to explain away what it had done. Again, no law prevented that. Appointment schedulers in the Veterans Health Administration falsified patient wait times under pressure from their own management. Secret Service agents consorted with prostitutes in Cartagena and shared their concerns about agency practices with the press but not their own leaders. Ethics laws and rules can help public servants choose between "right" and "wrong." But rulebooks are not enough. The promise of democracy can be realized only if government workers earn the public's trust by doing the right thing, whether or not there are rules to guide them. This takes skill and moral courage. To Serve with Honor focuses especially on ethics choices between "right" and "right" - where no law or regulation is even possible. What do I do when asked to withhold information I think the public should see? How do I deal with a superior whose behavior is destroying morale? How do I balance competing expectations among clients my organization serves? What do I do when pressured to lie? How can I spot ethical problems before they blindside me? As a leader, how can I create a positive ethical culture in my organization? In these - and most of the ethics issues public servants face- there might be many "right" choices- all of them legal. But how do I pick the best one? This book - filled with case studies, checklists, and stories of exemplary public servants - offers a practical, readable roadmap for acting ethically and honorably. Using the acronym, SERVE, the book takes the reader through five essential steps: Spot the ethics issue, Examine the ethics issue and decide, Recognize and realign the organization's culture, Voice your decision, and Establish justice. Each step is broken into critical questions to address. Public servants need to act honorably - and be honored for doing so. Honor is a concept that has been lost in public service, confined now only to those in the military when it should pervade all those who serve in government. The book's postscript focuses on how to restore honor to public service. Appendices provide practice ethics cases, a model (with questions) for ethical decision making, Web sites that provide additional guidance, and an annotated bibliography keyed to the SERVE model. To Serve With Honor can help restore right conduct and honor to their needed places in the public service. Terry Newell spent nearly forty years in senior positions in the federal government. He regularly writes and teaches on building trust in government, ethics, leadership, and statesmanship.

Building High Performance Local Governments

Author : John Pickering
ISBN : 9781632990006
Genre : Business & Economics
File Size : 74. 51 MB
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Don’t permit your organization to be lulled into complacency after recovering from a tough recession. Explore what’s necessary to improve the performance of your organization, including the development of leaders at all levels who will use their full capabilities to boost collective results. The High-Performance Organization Model identifies the steps needed to diagnose what will be required to achieve the strategic outcomes you define as success. It shows which levers will move the organization in the direction you decide is critical. This book contains more than just theory; here you’ll find case studies of local governments—demonstrating how Commonwealth Centers for High-Performance Organizations’ (CCHPO) model has been applied in the past to improve performance. You will learn how employees emerged as leaders to identify and tackle problems, developed the tools needed, and organized their thoughts to work through solutions which could be applied effectively without the traditional bureaucratic hassle. These examples show how a supportive, values-based work culture can be cultivated to expand thinking power by increasing discretionary effort from all levels of the organization. Engaged employees can be leaders who refocus your services, improve your processes, save money, and solve problems. Your organization can benefit from the full range of talents, skills, and abilities that often lie untapped, but become accessible through the principles of the High-Performance Organization model. This model will be an indispensable tool for any person looking to make significant improvements throughout their organization. The detailed case studies and easy-to-follow model created by the Commonwealth Center for High-Performance Organizations make for a pleasantly informative guide that will give a special advantage to readers who implement their standards.

Nurses Making Policy

Author : Rebecca M. Patton, DNP, RN, CNOR, FAAN
ISBN : 9780826198921
Genre : Medical
File Size : 26. 65 MB
Format : PDF
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"There is a plethora of policy books on the market, but none illustrate the steps in the policy process better than this one. The high caliber editors and contributors, all of whom have been involved in policy work, bring years of experience to illustrate the key points... This publication is timely as the shift in healthcare requires input from all health professionals, but especially nurses who are at the frontline of healthcare change and delivery. This outstanding resource will help motivate many more nurses to get involved in the policy process... Weighted Numerical Score: 93 - 4 Stars!"--Doody's Medical Reviews Written by those in the knowñexceptional nurse leaders in practice, education, and politicsñthis is a practical, "how-to" book written to help advanced students and nurse leaders develop health policy skills to advocate for patients from the bedside to the larger political arena. Co-published with the American Nurses Association (ANA), the book examines the pivotal role of nurses' involvement in health policy and describes the requisite steps for facilitating policy changeñfrom understanding the political system through activating a plan and beyond. It features the voices of a wide variety of nurse leaders who discuss policy work both locally and nationally through descriptive case histories. The book discusses those qualities and skill sets that are needed for advocacy at the bedside and other arenas where health policy is determined. It examines the political system and opportunities for nurse involvement, and clarifies the process of identifying issues that need a policy solution. Because citing research is an integral component of health policy solutions, the book describes how research can be used to strengthen policy initiatives. The book guides the reader step by step through the process of creating a work plan and describes the resources needed to accomplish policy change. Activating an action plan and strategies for working with the media are covered, along with the process of taking a leadership role, evaluating outcomes, using policy to eliminate health inequities, and maintaining and expanding momentum. Woven throughout the book are the major themes of ethics, leadership, safety, and the quest for quality of care. The text provides information and perspectives relevant to the American Association of Colleges of Nursing (AACN) doctor of nursing practice (DNP) Essentials, and includes multimedia electronic links to resources (podcasts, online articles, social network resources, and key political websites) that promote policy research and leadership development. KEY FEATURES: Delineates the steps to becoming a policy advocate in organizational, educational, and political settings Written by noted nurse leaders who describe policy work locally and nationally Presents competencies for nursing policy work derived from the AACN DNP Essentials Focuses throughout on themes of ethics, leadership, quality, and safety Facilitates web use for policy research and development Ancillary materials from the editors are available

Trust And The Health Of Organizations

Author : John G. Bruhn
ISBN : 0306472651
Genre : Business & Economics
File Size : 24. 75 MB
Format : PDF
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The level of trust in an organization's culture will ultimately determine whether or not it is trustful, healthy and successful. This text is based on interviews with chief executive officers from profit and non-profit organizations, who record their experiences in creating trust in their environment and their perceptions of the health of their organizations. The collected data reveals: the qualities of a "trusted" leader; how they created trust or how trust was destroyed in organizations; how leaders worked in distrustful environments; and how to create a more healthy organization.

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