win at work the everybody wins approach to conflict resolution

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Win At Work

Author : Diane Katz
ISBN : 9780470636534
Genre : Business & Economics
File Size : 72. 58 MB
Format : PDF, Docs
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Proven techniques for resolving workplace conflicts After years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed The Working Circle, a step-by-step process that helps everyone in business resolve conflict in a non-confrontational, creative, collaborative way. Win at Work! provides you with a no-nonsense guide based on real-life examples of people at pivotal points in their careers. Filled with practical wisdom, it reveals how you can move around the roadblocks that, if left unattanded, can stop you in your tracks. Win at Work! also helps those of us who are uncomfortable with conflict, giving them tools for solving problems in a nonconfrontational manner. This essential guide Offers a proven step-by-step process for conflict resolution Deals with complex business questions about independence, moral values, face-saving, goal-setting, and leadership Provides easy language for talking through problems and reaching a relatively painless outcome Putting aside simple band-aid solutions, Win at Work! is your proven resource for the kind of long-term team-building that ultimately makes the difference in business and organizational success.

The Essential Department Chair

Author : Jeffrey L. Buller
ISBN : 9781118123744
Genre : Education
File Size : 30. 27 MB
Format : PDF, Kindle
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Thoroughly revised and updated, this second edition of the classic book The Essential Department Chair is comprehensive and up-to-date. The new edition incorporates many timely topics and is now truly more than a guide—it's a much-needed desk reference, a book that includes “everything you need to know to be a department chair.” The book contains a wealth of new case studies and shows new department chairs how the guidelines would perform in a real-life situation.

Management

Author : John R. Schermerhorn, Jr
ISBN : 9780470530511
Genre : Business & Economics
File Size : 61. 37 MB
Format : PDF
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Completely updated and revised, this eleventh edition arms managers with the business tools they’ll need to succeed. The book presents managerial concepts and theory related to the fundamentals of planning, leading, organizing, and controlling with a strong emphasis on application. It offers new information on the changing nature of communication through technology. Focus is also placed on ethics to reflect the importance of this topic, especially with the current economic situation. This includes all new ethics boxes throughout the chapters. An updated discussion on the numerous legal law changes over the last few years is included as well. Managers will be able to think critically and make sound decisions using this book because the concepts are backed by many applications, exercises, and cases.

Conflict Resolution At Work

Author : Speedy Publishing
ISBN : 9781680321814
Genre : Business & Economics
File Size : 54. 19 MB
Format : PDF, Kindle
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Conflict at work is difficult and the steps towards resolving conflict can be difficult to remember in the heat of the moment. Most employees do not gain enough experience with workplace conflict to have conflict resolution steps easily memorized, yet the middle of the conflict is not the ideal time to research the best methods for addressing conflict resolution. A Conflict Resolution at Work study guide helps employees take initial and advanced steps in conflict resolution on-the-spot. It gives guidelines that employees can follow for a variety of circumstances and ensures that employees feel their needs are being met and addressed.

Communication Works Annotated

Author : Kathleen M. Galvin
ISBN : 0658003011
Genre : Business communication
File Size : 81. 20 MB
Format : PDF, ePub, Mobi
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Das Harvard Konzept

Author : Roger Fisher
ISBN : 9783641234447
Genre : Business & Economics
File Size : 72. 19 MB
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Erweitert und neu übersetzt: mit aktuellen Verhandlungsbeispielen aus dem deutschsprachigen Raum Seit 35 Jahren ist »Das Harvard-Konzept« weltweit das Standardwerk zum Thema Verhandeln. Es hat uns gelehrt, nicht um Positionen zu feilschen, sondern sich auf Interessen zu konzentrieren und zwischen Menschen und Problemen stets zu trennen. So wird es möglich, dass Parteien zum beiderseitigen Vorteil verhandeln und Win-win-Situationen schaffen. Egal ob politische Konflikte, Vertrags- und Gehaltsverhandlungen oder Tarifgespräche – für alle Berufsgruppen hat das Harvard-Konzept die Art und Weise, wie wir verhandeln, Differenzen beilegen und Lösungen finden, für immer verändert. Der Klassiker ist um neue Fallstudien aus dem deutschsprachigen Raum erweitert und liegt jetzt erstmals gänzlich überarbeitet und in einer vollkommen neuen Übersetzung vor.

Management And Leadership In Nursing And Health Care

Author : Elaine La Monica Rigolosi, EdD, JD, FAAN
ISBN : 9780826108401
Genre : Medical
File Size : 87. 28 MB
Format : PDF, Kindle
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Time-tested leadership and management strategies based on experiential learning activities are at the foundation of this text for undergraduate and graduate students in nursing and health care leadership or management courses. It is grounded in theories and concepts applied to the health care environment from business, organizational psychology, health care law, and educational administration fields. The text encompasses theories of effective communication, problem analysis, conflict resolution, and time management challenges. This new edition includes three new chapters that cover current theories of creative leadership, working with diverse groups, and ethics for leaders and managers in health care, as well as new experiential learning activities throughout. These activities make theory application palpable and support the development of skills that students can use to motivate, educate, and lead those in health care to achieve the goals of a group, team, or organization. Included among the experiential learning activities are case studies, simulation, review questions, suggested assignments, and expected learning outcomes. The text will also be of value to nurse managers who wish to enhance their current leadership or managerial skills. Key Features: Provides strong direction for improving leadership and management skills in the health care environment Includes three new chapters on creative leadership, working with diverse groups, and ethics for healthcare leaders and managers Offers new learning activities throughout, including review questions and suggested assignments Features over 35 Experiential Exercises which invite the reader to experience new behaviors in a safe environment

Wie Man Freunde Gewinnt

Author : Dale Carnegie
ISBN : 9783104031477
Genre : Self-Help
File Size : 36. 80 MB
Format : PDF, ePub, Docs
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Dieses Buch zeigt Ihnen: - wie man Freunde gewinnt - wie man auf neuen Wegen zu neuen Zielen gelangt - wie man beliebt wird - wie man seine Umwelt beeinflußt - wie man mehr Ansehen erlangt - wie man im Beruf erfolgreicher wird - wie man Streit vermeidet - wie man ein guter Redner und brillanter Gesellschafter wird - wie man den Charakter seiner Mitmenschen erkennt - wie man seine Mitarbeiter anspornt und vieles mehr...

Connecting

Author : Roy M. Berko
ISBN : 0155032275
Genre : Language Arts & Disciplines
File Size : 75. 35 MB
Format : PDF
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Using a competency-based approach, this text provides a complete overview of the research and theories of interpersonal communication. This integrated approach stresses the development of communication competencies, including skills, understanding of the theory and research that contextualize the skills and make them relevant to learning, and the motivation to put the skills into practice. The inclusion of intercultural and gender material throughout the text makes CONNECTING relevant to the students' daily communication.

Clinical Massage In The Healthcare Setting E Book

Author : Sandy Fritz
ISBN : 9780323070690
Genre : Medical
File Size : 48. 11 MB
Format : PDF
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Covering advanced massage therapy skills, this practical resource prepares you to work with medical professionals in a clinical setting, such as a hospital, hospice, long-term care, or other health-related practice. It discusses the many skills you need to succeed in this environment, helping you become a contributing member of an integrated team. Also covered are the essentials of clinical massage, such as indications and contraindications, review of massage methods, range of motion testing, SOAP note documentation, and a massage therapy general protocol. Case studies show how a multidisciplinary approach applies to real-world clients. By coordinating your work with other health professionals, you can enhance patient care in any clinical setting! Includes a DVD with: Two hours of video showing specific applications, featuring author Sandy Fritz. A complete general protocol for massage. State-of-the-art animations depicting biologic functions and medical procedures. 700 full-color illustrations accompany procedures, concepts, and techniques. An integrated healthcare approach covers the healthcare environment and the skills necessary to be a contributing member of an integrated healthcare team. A research-based focus emphasizes research, clinical reasoning, and outcome-based massage application — for effective massage application in conjunction with healthcare intervention. A complete general protocol provides a guide to treating disorders and maintaining wellness, with recommendations for positioning and interventions, using a step-by-step sequence that can easily be modified to meet a patient's specific needs. A palliative protocol helps you temporarily relieve a patient's symptoms of disorders or diseases. Case studies focus on outcome-based massage for individuals with multiple health issues, detailing assessment, medical intervention, justification for massage, and session documentation. Coverage of advanced massage therapy skills and decision-making skills includes specific themes for effective massage application, allowing you to consolidate massage treatment based on the main outcomes — useful when working with individuals with multiple pathologies or treatment needs. A discussion of aromatherapy provides safe recommendations for the use of essential oils in conjunction with massage, to promote healing of the body and mind. Descriptions of illness and injury include relevant anatomy/physiology/pathophysiology, as well as strategies and massage applications to use for pain management, immune support, stress management, chronic illness, and post-surgical needs. Coverage of insurance and reimbursement issues relates to you as a massage professional. Strategies for general conditions such as substance abuse, mental health, orthopedic injury, and cardiovascular disorders help you specialize in clinical massage. Expert authors provide knowledge in research, massage therapy in healthcare, and manual therapies. Learning resources include chapter outlines, chapter learning objectives, key terms, and workbook-style exercises. A companion Evolve website includes: PubMed links to research supporting best practices and justification for massage application. More information on topics such as insurance, pharmacology, and nutrition. More information on anatomy and physiology and other subjects. A comprehensive glossary with key terms and some audio pronunciations.

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