the trusted leader building the relationships that make government work

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The Trusted Leader

Author : Terry Newell
ISBN : 9781506361383
Genre : Political Science
File Size : 28. 69 MB
Format : PDF, Kindle
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Improving government on a macro level is only possible with public managers who herald change on a micro level. While many studies of government reform focus on new policies and programs, these public managers—building relationships built on trust—are the real drivers behind many successful reforms. In this second edition, chapter authors once again draw on their real-world experience to demonstrate the importance of values-based leadership. With new research and lessons from the first two years of the Obama administration, chapters focus on the concrete ways in which leaders build effective relationships and trust, while also improving themselves, their organizations, and those they coach. Surveying agencies both horizontally and vertically, The Trusted Leader also addresses how public managers can collaborate with political appointees and the legislative branch, while still engaging with citizens to create quality customer experiences. Two brand-new chapters focus on: “Effective Conversations”—the importance of one-on-one conversations to building trust, with a model for having such conversations. “The Diversity Opportunity”—the need to effectively lead across a diverse workforce and a diverse society to build trust in both realms. With the addition of chapter headnotes, the editors provide necessary context, while the new “Resources for Further Learning” feature guides readers toward additional print and web resources.

Statesmanship Character And Leadership In America

Author : T. Newell
ISBN : 9781137084729
Genre : Political Science
File Size : 85. 38 MB
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Newell examines noted Americans at seven critical turning points in American history to look at what it takes to be a statesman.Through a powerful speech and the events preceding and following it, they show us how they grappled with conflicting values, varying demands, and the uncertainties of trying to forge a good society.

To Serve With Honor

Author : Terry Newell
ISBN : 0692385436
Genre :
File Size : 36. 3 MB
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To Serve with Honor argues that public servants must act ethically and honorably to earn the public's trust - and that no amount of ethics laws will guarantee this. There are 109 pages of federal government ethics laws, yet CIA Director David Petraeus resigned over an affair with his biographer. No law prevented that. The IRS improperly singled out certain groups seeking tax-exempt status for review - and then did its best to explain away what it had done. Again, no law prevented that. Appointment schedulers in the Veterans Health Administration falsified patient wait times under pressure from their own management. Secret Service agents consorted with prostitutes in Cartagena and shared their concerns about agency practices with the press but not their own leaders. Ethics laws and rules can help public servants choose between "right" and "wrong." But rulebooks are not enough. The promise of democracy can be realized only if government workers earn the public's trust by doing the right thing, whether or not there are rules to guide them. This takes skill and moral courage. To Serve with Honor focuses especially on ethics choices between "right" and "right" - where no law or regulation is even possible. What do I do when asked to withhold information I think the public should see? How do I deal with a superior whose behavior is destroying morale? How do I balance competing expectations among clients my organization serves? What do I do when pressured to lie? How can I spot ethical problems before they blindside me? As a leader, how can I create a positive ethical culture in my organization? In these - and most of the ethics issues public servants face- there might be many "right" choices- all of them legal. But how do I pick the best one? This book - filled with case studies, checklists, and stories of exemplary public servants - offers a practical, readable roadmap for acting ethically and honorably. Using the acronym, SERVE, the book takes the reader through five essential steps: Spot the ethics issue, Examine the ethics issue and decide, Recognize and realign the organization's culture, Voice your decision, and Establish justice. Each step is broken into critical questions to address. Public servants need to act honorably - and be honored for doing so. Honor is a concept that has been lost in public service, confined now only to those in the military when it should pervade all those who serve in government. The book's postscript focuses on how to restore honor to public service. Appendices provide practice ethics cases, a model (with questions) for ethical decision making, Web sites that provide additional guidance, and an annotated bibliography keyed to the SERVE model. To Serve With Honor can help restore right conduct and honor to their needed places in the public service. Terry Newell spent nearly forty years in senior positions in the federal government. He regularly writes and teaches on building trust in government, ethics, leadership, and statesmanship.

Fiscal Administration

Author : John Mikesell
ISBN : 9781337515580
Genre : Education
File Size : 74. 78 MB
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FISCAL ADMINISTRATION, Tenth Edition, is based on two principles: Students must understand precisely where the money for public budgets comes from and where it goes, and students must run the numbers to effectively learn public finance and budgeting and to be immediately useful to prospective employers. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Leadership And Innovation

Author : Jameson W. Doig
ISBN : 0801839785
Genre : Biography & Autobiography
File Size : 40. 3 MB
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Jameson W. Doig and Erwin C. Hargrove outline a perspective on leadership in government that emphasizes entrepreneurship. They show how government executives' ability to set goals, generate support inside and outside the bureaucracy, and implement innovative ideas-- even at risk to their own careers-- can have a significant impact on their organizations and on society. In this abridged edition, biographical studies of David Lilienthal, Hyman Rickover, James Webb, Nancy Hanks, Robert McNamara, Wilbur Cohen, Robert Ball, and Austin Tobin illustrate a variety of skills and strategies used by effective executives. Doig and Hargrove describe their styles as ranging from "rhetorical leaders" to "entrepreneurial administrators." Yet these diverse leaders share some important traits, including a capacity to see historical opportunity, the ability to mobilize constituencies, and a desire to "make a difference."

Leading With Authenticity In Times Of Transition

Author : Kerry A. Bunker
ISBN : 9781882197880
Genre : Business & Economics
File Size : 64. 20 MB
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Organizations today are awash in change. Managing change requires leaders to focus simultaneously on managing the business and providing effective leadership to the people. More often than not, it is the focus on the people side that loses out. This book offers a framework for understanding the issues and competencies that contribute to effective leadership during times of change. Its purpose is to help leaders determine how to choose and move among a variety of managerial approaches--to help them see what's working, what's not working, and what's missing. In this way, leaders can more clearly assess their impact and learn how to meet the demands of both managing the business and leading the people.

Never Again

Author : Peter Ronayne
ISBN : 0742509222
Genre : Philosophy
File Size : 89. 99 MB
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Never Again? explores the uneasy U.S. relationship to the U.N. Genocide Convention and posits an analysis of U.S. response to genocide past and forthcoming: nonintervention followed by post-genocide justice.

People Skills For Public Managers

Author : Suzanne Mccorkle
ISBN : 9781317463047
Genre : Business & Economics
File Size : 49. 14 MB
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This book fills the need for a communication-based, public sector framed book. The authors combine just enough basic theory about communication with specific skill development in areas of immediate interest to those who work in the public sector. It also features a strong "practice" orientation, with plentiful boxed applications (Insights from the Field, Skill Development boxes, Case Studies). It concludes with an especially useful summary chapter that describes the ten essential skills for successful communication.

Handbook Of Public Administration

Author : James L. Perry
ISBN : 9781118775554
Genre : Political Science
File Size : 53. 70 MB
Format : PDF, ePub
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The fundamentals of public administration, from the world's leading practitioners Handbook of Public Administration is the classic, comprehensive guide to the field, featuring original writings from the world's foremost public administration thought leaders and practitioners. Intended to help both public administration students and practitioners navigate administrative challenges, overcome obstacles, and improve effectiveness, this guide provides a complete overview of the entire field. The information is organized into seven parts representing key domains of knowledge and practice that are essential for effective public administration. These reflect changes in the state of modern public administration, the factors that influence policies and programs, the mechanics of how government works, and the tools that help administrators get things done. Readers will find insightful discussions on the challenges of contemporary governance and the ethics of public administration, as well as practical guidance on the everyday operations that bring effective policies and programs to life. Students and experienced practitioners alike will appreciate the well-rounded approach to issues public administrators face every day. The book is complete enough to act as a text, but organized logically for quick reference for specific problems or situations. Readers will: Understand the challenges posed by the changing context of public administration Explore how relationships and decisions influence public policies and programs Learn the critical skills and tools public administrators must master to be effective Explore the ethics and liabilities of public administration, and what it means to take part The role of public administration is evolving, and the changing nature of the field will impact the way policies and programs are designed and implemented. This book fully explores current and upcoming changes domestically and internationally against the backdrop of public administration fundamentals. For the student or professional seeking a deeper understanding of the public administrator's role, Handbook of Public Administration is a clear, comprehensive resource.

Building High Performance Local Governments

Author : John Pickering
ISBN : 9781632990006
Genre : Business & Economics
File Size : 40. 93 MB
Format : PDF, Docs
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Don’t permit your organization to be lulled into complacency after recovering from a tough recession. Explore what’s necessary to improve the performance of your organization, including the development of leaders at all levels who will use their full capabilities to boost collective results. The High-Performance Organization Model identifies the steps needed to diagnose what will be required to achieve the strategic outcomes you define as success. It shows which levers will move the organization in the direction you decide is critical. This book contains more than just theory; here you’ll find case studies of local governments—demonstrating how Commonwealth Centers for High-Performance Organizations’ (CCHPO) model has been applied in the past to improve performance. You will learn how employees emerged as leaders to identify and tackle problems, developed the tools needed, and organized their thoughts to work through solutions which could be applied effectively without the traditional bureaucratic hassle. These examples show how a supportive, values-based work culture can be cultivated to expand thinking power by increasing discretionary effort from all levels of the organization. Engaged employees can be leaders who refocus your services, improve your processes, save money, and solve problems. Your organization can benefit from the full range of talents, skills, and abilities that often lie untapped, but become accessible through the principles of the High-Performance Organization model. This model will be an indispensable tool for any person looking to make significant improvements throughout their organization. The detailed case studies and easy-to-follow model created by the Commonwealth Center for High-Performance Organizations make for a pleasantly informative guide that will give a special advantage to readers who implement their standards.

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