the complaints

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The Complaints

Author : Ian Rankin
ISBN : 9781409107293
Genre : Fiction
File Size : 28. 94 MB
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'On the evidence of THE COMPLAINTS it looks as if Fox will be just as sure-footed a guide to the city as his grizzled predecessor' DAILY EXPRESS. Nobody likes The Complaints - they're the cops who investigate other cops. Complaints and Conduct Department, to give them their full title, but known colloquially as 'the Dark Side', or simply 'The Complaints'. Malcolm Fox works for The Complaints. He's just had a result, and should be feeling good about himself. But he's middle-aged, sour and unwell. He also has a father in a care home and a sister who persists in an abusive relationship. In the midst of an aggressive Edinburgh winter, the reluctant Fox is given a new task. There's a cop called Jamie Breck, and he's dirty. Problem is, no one can prove it. But as Fox takes on the job, he learns that there's more to Breck than anyone thinks. This knowledge will prove dangerous, especially when murder intervenes.

A Short Account Of The Complaints And Cruel Persecutions Of The Protestants In The Kingdom Of France

Author : Jean Claude
ISBN : BCUL:VD2122416
Genre : Edict of Nantes
File Size : 90. 63 MB
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Reflections On The Present High Price Of Provisions And The Complaints And Disturbances Arising Therefrom

Author :
ISBN : BL:A0018944124
Genre :
File Size : 60. 4 MB
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The Complaints Of The Manufacturers Against The Corn Laws Considered In A Lecture Second Edition

Author : Edward RUDALL
ISBN : BL:A0023036866
Genre :
File Size : 56. 63 MB
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A Vindication Of Thomas Greene From The Complaints And Objections Which Lawrence Smith And Some Of His Friends Have Made Against Him For Endeavouring To Remove Him From The Sunday Afternoon Lecture To Which Is Added Doctor Greene S Request To His Parishioners For Their Favour And Assistance

Author : Thomas Greene
ISBN : OXFORD:590438395
Genre :
File Size : 72. 31 MB
Format : PDF
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The Complaints Of Macedonia

Author :
ISBN : OCLC:632071378
Genre :
File Size : 84. 51 MB
Format : PDF
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Nhs Complaints Managers

Author : Clare Xanthos
ISBN : 9781581122688
Genre : Psychology
File Size : 82. 42 MB
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This thesis is an interdisciplinary study of the conflicts and tensions in the role of NHS complaints managers. The thesis sets out to explore the contradictions inherent in the role of complaints managers and the ways complaints managers deal with these contradictions. The interdisciplinary theoretical underpinning of the research is informed by conceptualizations of the complaints manager in the specific socio-legal sense of 'complaints handler'/ third-party dispute handler;' a broader public administration framework, of 'administrator'/ bureaucrat, and finally a wide-ranging sociological/ social psychological framework, as 'social actor'. Thus the thesis draws on an eclectic range of literature from socio-legal studies, public administration, sociology, and social psychology. It also draws on non-theoretical social policy literature in relation to the policy context of the thesis. In relation to methodology, the research uses a qualitative approach. It is based on in depth telephone interviews recorded with thirty NHS complaints managers, which were transcribed verbatim and are the focus of systematic analysis. The complaints managers' interviews are supplemented with documentary analysis of job descriptions and person specifications of NHS complaints managers and email interviews with 'NHS complaints experts' (who are not complaint managers) who have a specialist knowledge of the complaints manager role. Three key areas emerged as the principal findings of the research: *The complaints manager's role encompasses inherent contradictions, regardless of the personal style or individual approach of the complaints manager; *Complaints managers exhibited opposing stances (that is very different responses/ reactions) to the inherent contradictions in their role in relation to 'organization orientation' versus 'complainant orientation'; *There were different types of complaints managers. Accordingly, a typology of complaints managers was generated with specific reference to their responses and reactions to the inherent contradictions in their role, in terms of complainant orientation versus organization orientation. In conclusion, the thesis argues that there are without doubt fundamental contradictions in the role of NHS complaints managers in terms of reconciling complainants' rights with organizational requirements. However, ultimately, individual complaints managers respond and react very differently to the inherent contradictions in their role.

The New Netherlands Financial Services Complaints Tribunal Kifid

Author : Jac Rinkes
ISBN : 9789077320488
Genre : Arbitration and award
File Size : 86. 47 MB
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Czechoslovak Cabinet Ministers On The Complaints Of The Sudete German Party In The Czechoslovak Parliament

Author : Czechoslovak Cabinet Ministers
ISBN : UCAL:$B757810
Genre : History
File Size : 35. 18 MB
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The Code Of Federal Regulations Of The United States Of America

Author :
ISBN : STANFORD:36105063604677
Genre : Administrative law
File Size : 23. 91 MB
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The Code of Federal Regulations is the codification of the general and permanent rules published in the Federal Register by the executive departments and agencies of the Federal Government.

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