service thinking the seven principles to discover innovative opportunities

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Service Thinking

Author : Hunter Hastings
ISBN : 9781606496633
Genre : Business & Economics
File Size : 71. 2 MB
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This is a must-read for anyone trained in traditional process improvement or business architecture. In surprisingly clear language this book lays out the essentials of service thinking, and how the service paradigm transforms the way in which organizations innovate on behalf of their customers. It shifts the focus from product to experience, from one-sided production to co-creation of value, from the simply measurable to the emotional. I intend to buy a copy for every member of my team—Dart Lindsley, Cisco Sr. Manager of Transformation Planning and Analysis This book will introduce you to Service Science, Management and Engineering (SSME)—a term introduced by IBM to describe service science, which is the application of science, management, and engineering disciplines to tasks that one organization beneficially performs for and with another. The authors detail the disciplines, principles, insights and tools of SSME that are now ready to transition to the mainstream business world with transformative effect. They coin the new term “Service Thinking” to communicate this mainstream business transformation. It includes expository case histories of the service thinking-based transformation of familiar businesses, illustrating the seven principles of service thinking, with compelling examples and clear direction for application.

Das Silicon Valley Mindset

Author : Mario Herger
ISBN : 9783864703690
Genre : Business & Economics
File Size : 21. 28 MB
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"Das Silicon-Valley-Mindset" beschreibt, warum Menschen und Unternehmen im Silicon Valley so extrem innovativ sind und derzeit unternehmerisch dem Rest der Welt überlegen erscheinen. Das Silicon Valley ist eine schier unerschöpfliche Quelle an Innovationen, die immensen Einfluss auf Wirtschaft und Gesellschaft weltweit ausüben. Viele Europäer betrachten diese Entwicklungen skeptisch und werden darin von Medien und deren Experten bestärkt, die sich in Panikmache üben und vorwiegend die Gefahren und Risiken herausstreichen. Dr. Mario Herger rückt die Dinge zurecht und zeigt: Die Innovationsmentalität aus dem Silicon Valley ist erlernbar. Anhand von Interviews und Schritt-für-Schritt-Anleitungen zeigt dieses Insider-Buch, wie die Silicon-Valley-Mentalität mit den eigenen Stärken kombiniert werden kann.

Cloud As A Service

Author : Enrique Castro-Leon
ISBN : 9781484201039
Genre : Computers
File Size : 53. 20 MB
Format : PDF
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See how the principles of Service Science govern the dynamics driving the adoption of cloud computing in the industry. Cloud as Service shows you how the evolution of enterprise computing platforms to application-specific cloud platforms (ASCPs) have aligned to business needs. You'll also learn processes for developing and building ASCPs. You'll gain insight into how executives, managers, and technologists are utilizing cloud services, cloud service providers, equipment manufacturers, and software and application vendors participating in cloud supply chains. For business, the appeal of cloud computing must go beyond the notion of convenient, on-demand access of networked pooled access to computing resources. Industry leaders have learned to apply cloud computing to become more nimble, cost effective, and customer engaging as they strive for competitive advantage, regardless of size. These companies define and build cloud platforms customized for their needs rather than using someone else’s. This book shows you how to use a holistic, end-to-end view of platform planning, platform development, supply chains and operations to collapse platform development times to a fraction of the original time. You’ll see that strategies for selling to the cloud market are essentially incomplete; and that in order to be successful, businesses must become cloud service businesses themselves, incorporating cloud technologies in their engineering, IT, sales and marketing, and delivery processes. What You'll Learn: Historical perspective to provide insight into the dynamics driving cloud evolution today State of the art in IT requirements and cloud solutions The value of User Experience (UX) driven design principles The crucial roles of Service Brokers and Service Assurance Managers The landscape of emerging cloud services and what they mean to your enterprise Service Portals and Enterprise Service Buses Who This Book Is For: CIOs, CTOs, data center architects, solution architects and application engineers Educational institutions building a systems integration curriculum Developers who want to understand how their work fits in the cloud ecosystem

Was Wir Von Steve Jobs Lernen K Nnen

Author : Carmine Gallo
ISBN : 3868813020
Genre :
File Size : 35. 12 MB
Format : PDF
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Kaum eine andere Marke wird derart mit Innovation verbunden wie Apple. Wie viele andere Produkte gibt es schon, die ohne Rücksicht auf etwaige Fehler und den Preis bereits vor Erscheinen nachgefragt werden? Apple steht wie kein anderes Unternehmen für Innovationen - und maßgeblich verantwortlich dafür ist der sagenumwobene CEO Steve Jobs. Carmine Gallo hat die sieben Grundprinzipien herausgearbeitet, mit denen Steve Jobs zum innovativsten Unternehmer wurde: Tue nur, was du liebst - Hinterlasse einen starken Eindruck - Schalte deinen Verstand auf Vollgas - Verkaufe Träume, nicht Produkte - Sag nein zu 1000 Dingen - Sorge für verrückte, großartige Erlebnisse - Beherrsche deine Botschaft.

The Innovation Secrets Of Steve Jobs Insanely Different Principles For Breakthrough Success

Author : Carmine Gallo
ISBN : 9780071748742
Genre : Business & Economics
File Size : 52. 32 MB
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A "THINK DIFFERENT" APPROACH TO INNOVATION-- Based on the Seven Guiding Principles of Apple CEO Steve Jobs In his acclaimed bestseller The Presentation Secrets of Steve Jobs author Carmine Gallo laid out a simple step-by-step program of powerful tools and proven techniques inspired by Steve Jobs's legendary presentations. Now, he shares the Apple CEO's most famous, most original, and most effective strategies for sparking true creativity--and real innovation--in any workplace. THE INNOVATION SECRETS OF STEVE JOBS Learn how to RETHINK your business, REINVENT your products, and REVITALIZE your vision of success--the Steve Jobs way. When it comes to innovation, Apple CEO Steve Jobs is legendary. His company slogan "Think Different" is more than a marketing tool. It's a way of life--a powerful, positive, game-changing approach to innovation that anyone can apply to any field of endeavor. These are the Seven Principles of Innovation, inspired by the master himself: Do What You Love. Think differently about your career. Put a Dent in the Universe. Think differently about your vision. Kick Start Your Brain. Think differently about how you think. Sell Dreams, Not Products. Think differently about your customers. Say No to 1,000 Things. Think differently about design. Create Insanely Great Experiences. Think differently about your brand experience. Master the Message. Think differently about your story. By following Steve Jobs's visionary example, you'll discover exciting new ways to unlock your creative potential and to foster an environment that encourages innovation and allows it to flourish. You'll learn how to match—and beat—the most powerful competitors, develop the most revolutionary products, attract the most loyal customers, and thrive in the most challenging times. Bestselling business journalist Carmine Gallo has interviewed hundreds of successful professionals--from CEOs, managers, and entrepreneurs to teachers, consultants, and stay-at-home moms—to get to the core of Steve Jobs's innovative philosophies. These are the simple, meaningful, and attainable principles that drive us all to "Think Different." These are The Innovation Secrets of Steve Jobs. An enhanced ebook is now available with 10 demonstration videos of Jobs' sure-fire innovation secrets. Select the Kindle Edition with Audio/Video from the available formats.

Breakthrough Thinking

Author : Gerald Nadler
ISBN : 0761506489
Genre : Business & Economics
File Size : 40. 1 MB
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Outlines seven principles that help one become a effective problem solver in any setting

Da Vinci Decoded

Author : Michael J. Gelb
ISBN : 0440335205
Genre : Self-Help
File Size : 89. 73 MB
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Author Michael Gelb ignited the current fascination with all things Da Vinci with his runaway bestseller, How to Think like Leonardo da Vinci: Seven Steps to Genius Every Day. Just as that book showed readers how to use the seven Da Vincian principles to develop their creative potential, his new book, Da Vinci Decoded, will help you use the same principles to cultivate your spiritual potential. Wonder. Appreciation. Awareness. Wholeness…In the Western world of the fifteenth century, these personal qualities were all boldly embodied in one extraordinary man. From art to botany, anatomy to mechanics, Da Vinci was a profoundly original thinker fully in tune with the world of man and nature, and with the divine spirit that bridges the two. In this bold new guide to awakening the soul, Michael Gelb draws on Leonardo’s writings, inventions, and works of art to show how you, too, can practice the seven essential principles by which Leonardo lived and worked: Filled with practical exercises that will help you put each of the seven principles into use, a series of reflective questions designed for self-assessment, and inspirational sayings drawn from the world’s great wisdom traditions, Da Vinci Decoded offers a wide range of tools to use in your spiritual quest. Now you can let Leonardo and this book be your personal guides to creating your own personal spiritual renaissance today. From the Hardcover edition.

Prisoners Of Our Thoughts

Author : Alex Pattakos
ISBN : 9781576755457
Genre : Psychology
File Size : 66. 22 MB
Format : PDF
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Besser Als Der Zufall

Author : Clayton M. Christensen
ISBN : 9783864705021
Genre : Political Science
File Size : 49. 26 MB
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Produkte werden technisch immer ausgefeilter, es gibt Dutzende verschiedene Versionen, aus denen der Kunde wählen kann. Trotzdem liegen sie wie Blei in den Regalen. Warum? Hersteller beachten nicht, welchen "Job" ein Produkt oder auch eine Dienstleistung für den Kunden erfüllen soll. Clayton M. Christensen liefert mit dem "Jobs to Be Done"-Ansatz eine umfassende Theorie, wie man die Wünsche der Kunden erkennt und in den eigenen Produkten oder Dienstleistungen umsetzt. Er zeigt die praktische Anwendung und welche Auswirkungen die Methode auf Organisationsstrukturen und Führungsentscheidungen hat. So wird Innovation von der reinen Glückssache zu einem planbaren Prozess, der Unternehmen den entscheidenden Marktvorteil bringt.

Functional Thinking For Value Creation

Author : Jürgen Hesselbach
ISBN : 3642196896
Genre : Technology & Engineering
File Size : 32. 39 MB
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After the IPS2 conferences in Cranfield and Linköping in 2009 and 2010 the 3rd CIRP International Conference on Industrial Product Service Systems (IPS2) 2011 takes place in Braunschweig, Germany. IPS2 itself is defined as “an integrated industrial product and service offering that delivers value in use”. The customers expect comprehensive solutions, which are adapted to their individual needs. IPS2 offers the possibility to stand out from competition and for long-term customer loyalty. Particularly in times of economic crisis it becomes apparent which producing companies understand to satisfy the needs and requirements of their customers. Especially in this relatively new domain IPS2 it will be important to keep track of the whole context and to seek cooperation with other research fields and disciplines. The 3rd CIRP International Conference on Industrial Product Service Systems (IPS2) 2011 serves as a platform for such collaborations and the discussion of new scientific ideas.

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