managing and measuring performance in public and nonprofit organizations an integrated approach

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Managing And Measuring Performance In Public And Nonprofit Organizations

Author : Theodore H. Poister
ISBN : 9781118958551
Genre : Education
File Size : 51. 73 MB
Format : PDF, Kindle
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New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.

Measuring Performance In Public And Nonprofit Organizations

Author : Theodore H. Poister
ISBN : 9780470365175
Genre : Business & Economics
File Size : 81. 3 MB
Format : PDF, ePub, Docs
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In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review: http://charitychannel.com/publish/templates/?a=36&z=25

Strategic Planning For Public And Nonprofit Organizations

Author : John M. Bryson
ISBN : 9781119071600
Genre : Business & Economics
File Size : 69. 51 MB
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Revised edition of the author's Strategic planning for public and nonprofit organizations, c2001.

Managing Human Behavior In Public And Nonprofit Organizations

Author : Robert B. Denhardt
ISBN : 9781412956673
Genre : Business & Economics
File Size : 36. 50 MB
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Written for undergraduate and postgraduate programs in public administration, particularly in Masters in Public Administration (MPA) programs, this text is designed to help students develop the skills and understanding they need in order to become effective and responsible public managers. It covers all of the essential topics in management and organizational behaviour from the perspective of public and non-profit management. The text focuses on the importance of understanding the behaviour, motivations, and actions of individuals in the public service and the distinctiveness of management and leadership in public organizations. Action-oriented, the book is filled with cases, self-assessment exercises, simulations, and evaluative instruments.

International Handbook Of Practice Based Performance Management

Author : Patria de Lancer Julnes
ISBN : 9781412940122
Genre : POLITICAL SCIENCE
File Size : 78. 86 MB
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Within the field of Evaluation, performance measurement is fast becoming a prevalent framework or set of tools to use in implementation analysis, formative and summative evaluations, and even needs assessments. Many of the measurement techniques that evaluators employ overlap with those of performance management, so evaluators are able to learn and use this framework quite readily. Recent approaches have acknowledged limitations in the implemented meaurement systems and developed new practice-based strategies for effective ongoing measurement of program activities and use in guiding management. Significantly, these new strategies are being developed both in the United States and internationally and need to be brought together for collaborative learning and dissemination to practitioners and scholars. Julnes's text will serve as a vehicle for the dissemination of these new performance measurement strategies. The book will have a combination of conceptual and practical applications with an emphasis on cutting-edge practices in the US and abroad. The text boasts two unique features: first, though most of the chapters deal with performance measurement in the US., the text represents the most notable examples of performance measurement in Canada, Latin America, Europe and Eastern Europe; second, the book will be unique in the way that its structure will support the integration of theory and practice, with linked chapters that introduce the literature on key topics, present case studies with "lessons learned," and then provide clear guidance for practical "how-to/skill building."

Transforming Public And Nonprofit Organizations

Author : James E. Kee JD, MPA
ISBN : 9781523096107
Genre : Business & Economics
File Size : 34. 45 MB
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In the public and nonprofit arenas, leaders face the unique challenge of protecting the public interest while implementing organizational change initiatives. To succeed, these leaders must build organizations that are “change-centric,” carefully weigh and prepare for the risks of change, and develop a change-oriented leadership style that authors Kee and Newcomer call transformational stewardship. A comprehensive approach to leading change, Transforming Public and Nonprofit Organizations: Stewardship for Leading Change provides public and nonprofit leaders and students of leadership, management, and organizational change with theoretical knowledge and practical tools for accomplishing change goals while protecting the broader public interest. This insightful and useful guide offers: An introduction to the change-oriented leadership concept, transformational stewardship An easy-to-follow model for initiating change in the public interest Case studies, practical tips, and resources for additional learning An organizational assessment instrument to gauge readiness for major change A 360-degree assessment instrument to identify individual leadership strengths and areas for improvement

Service Management Student Workbook

Author : Cengiz Haksever
ISBN : 9780133088861
Genre : Business & Economics
File Size : 58. 65 MB
Format : PDF, Mobi
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With this hands-on study guide to accompany the reference on integrating the many disciplines that comprise service operations management, authors Haksever and Render help students master all aspects of the field. Fully aligned with Service Management, this workbook-style book includes chapter learning objectives, chapter summaries, chapter questions, reviews of key terms and concepts, additional cases and examples, discussion questions, and more.

Public Performance Management Review

Author :
ISBN : UOM:39015066271902
Genre : Civil service
File Size : 45. 87 MB
Format : PDF, ePub
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Program Evaluation And Performance Measurement

Author : James C. McDavid
ISBN : 9781412978316
Genre : Business & Economics
File Size : 83. 70 MB
Format : PDF, Mobi
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Rev. ed. of: Program evaluation & performance measurement: an introduction to practice. c2006.

Management Of Park And Recreation Agencies

Author : Betty Van der Smissen
ISBN : 0975892630
Genre : Business & Economics
File Size : 87. 99 MB
Format : PDF, ePub, Docs
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