lean daily management for healthcare a strategic guide to implementing lean for hospital leaders

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Lean Daily Management For Healthcare

Author : Brad White
ISBN : 9781315350738
Genre : Business & Economics
File Size : 33. 90 MB
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You likely don’t need any more tools, programs, or workshops to improve your hospital. What you need is a simple and consistent approach to manage problem-solving. Filling this need, this book presents a Lean management system that can help break down barriers between staff, directors, and administration and empower front-line staff to resolve their own problems. Lean Daily Management for Healthcare: A Strategic Guide to Implementing Lean for Hospital Leaders provides practical, step-by-step guidance on how to roll out Lean daily management in a hospital setting. Ideal for leaders that may feel lost in the transition process, the book supplies a roadmap to help you identify where your hospital currently is in its Lean process, where it’s headed, and how your role will change as you evolve into a Lean leader. Illustrating the entire process of implementing Lean daily management, the book breaks down the cultural progression of units into discreet, objectively measurable phases. It identifies what leaders at all levels of the organization must do to progress units into the next phase of development. Complete with case studies from different service areas in the hospital, the book explains how to link problem-solving boards together to achieve meaningful and measurable improvements in: the emergency department, the operating room, discharge times, clinics, quality, and patient satisfaction. After reading this book you will understand how consistent rounding, a few whiteboards, pen-and-paper data, and a focused effort on working the Plan-Do-Study-Act cycle can help you build a common problem-solving bench strength throughout your organization—establishing the framework upon which future improvement can be built.

Der Toyota Weg

Author : Liker Jeffrey K.
ISBN : 9783862484447
Genre : Business & Economics
File Size : 76. 90 MB
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Mit seiner Unternehmensführung ist Toyota seit langem Vorbild für Firmen aus den unterschiedlichsten Branchen. Fast alle Automobilhersteller versuchten mehr oder weniger erfolgreich das legendäre Toyota-Produktionssystem (TPS) zu kopieren, das zum Ziel hat, die Kundenzufriedenheit in den drei Bereichen Qualität, Lieferzeit und Kosten zu erhöhen. Aufgrund des verschärften Wettbewerbs in der Automobilbranche drängt sich jetzt die Frage nach den Faktoren des Erfolgs immer mehr in den Mittelpunkt. Jeffrey K. Liker befasst sich in seinem Buch „Der Toyota Weg“ ausführlich mit dem warum und wieso. Aus zahlreichen Interviews und eigenen Anschauungen filtert der Autor die 14 Managementprinzipien heraus, die den Kern des Toyota-Erfolgs ausmachen. Diese Prinzipien untermauert er eindrucksvoll mit einer Fülle von Details, Anekdoten und Interview-Auszügen. Leicht verständlich erklärt er dem Leser die Managementsysteme, die Denkweise und die Philosophie, auf denen der Erfolg von Toyota basiert. So vermittelt er wertvolle Erkenntnisse, die sich auf jeden beliebigen Geschäftszweig bzw. jede Geschäftssituation übertragen lassen.

Beyond Heroes

Author : Kim Barnas
ISBN : 0984884823
Genre : Health services administration
File Size : 68. 74 MB
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"Every healthcare system in the United States should master the ideas in this book and practice them every day. If they did, we would see a revolutionary improvement in medical care outcomes and massive cost reductions." - Paul O'Neill, 72nd Secretary of the U.S. Treasury Beyond Heroes explains how the ThedaCare Health System, based in Northeast Wisconsin, transformed their culture by redesigning their system of daily management. Hospitals have long relied on heroics to save the day - on one brilliant nurse or physician to fix the problem at hand. The result is a lot of people rowing in opposite directions, putting safety and quality at risk while increasing costs. This is the story of an organization breaking that habit. Beyond Heroes shows the reader, step by step, how ThedaCare teams developed their management system, using the stories of its doctors, nurses and administrators to illustrate. The book explores each of the eight essential components of the lean system: Team Huddles Managing to Established Standards Problem Solving Transparency Advisory Teams Scorecards Standard Work for Leaders Physician's role in a Business Performance System What you will learn about a lean management system: Create and sustain a system of continuous improvement aligned with strategic goals Cascade information effectively throughout the organization Implement a system where employee coaching and mentoring can occur on a daily basis Build standard work for executives in gemba to support daily continuous improvement Beyond Heroes is a practical and helpful guide for all leaders in healthcare. It fills a wide gap in the lean literature, and offers applicable steps for leaders no matter where they are in their improvement journey. - Maureen Bisognano, President and CEO of the Institute for Healthcare Improvement To promote the book, the ThedaCare Center for Healthcare Value has engaged the services of Dennis Welch of Articulate, to reach out to all majo

Dienstleistungscontrolling In Gesundheitseinrichtungen

Author : Mario A. Pfannstiel
ISBN : 9783658217105
Genre : Medical
File Size : 66. 51 MB
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Dieser Sammelband zeichnet durch zahlreiche Beispiele aus dem Unternehmensalltag ein Bild davon, vor welchen Herausforderungen Einrichtungen im Gesundheitswesen im Rahmen des Dienstleistungscontrolling stehen und wie sie diesen mit Ideen und wertvollen Handlungsempfehlungen begegnen. Untermauert wird dies durch die aktuelle, wissenschaftlich abgesicherte Theorie. Das Werk bietet eine anwendungsbezogene Darstellung ausgewählter Controllingthemen: Neben den klassischen Themen werden auch weiterführende und aktuelle Themen vorgestellt, wie die Strategiebildung, die Realisierung von Zielen und die Erfolgsmessung mittels Balanced Scorecard und Kennzahlen, aber auch die Analyse und die Bewertung von Prozessen und Leistungen in Unternehmen, um festgelegte Ziele zu erreichen. Aufgrund dieses Themenspektrums richtet sich der Sammelband einerseits an Wissenschaftler und Studenten mit den Schwerpunktfächern Controlling und Dienstleistungsmanagement, andererseits an Praktiker im Gesundheitswesen, wie z.B. Geschäftsführer und verantwortliche Entscheidungsträger.

The Putting Patients First Field Guide

Author : Planetree Foundation
ISBN : 9781118450086
Genre : Medical
File Size : 37. 70 MB
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"This book answers 'why not' and 'how to' for health careaccreditation bodies, quality experts, and frontline professionals,moving the reader from timely information, to inspiration, andthrough patient-centered action with practical tools and potentcase studies." —Paul vanOstenberg, DDS, MS, vice president, Accreditationand Standards, Joint Commission International "This superb guide from Planetree illustrates that providinghigh-quality, high-value, patient-centered health care is not atheoretical ideal. The case studies make clear that these goals areattainable; they are being achieved by leading health careorganizations worldwide, and there is a clear road map for gettingthere—right here in this book." —Susan Dentzer, senior policy adviser to the Robert WoodJohnson Foundation "At IHI, we follow the principle, 'all teach, alllearn'—the idea that everyone, everywhere has something toteach, and something to learn. This remarkable and indispensableguide is as pure an example of this principle as I've comeacross." —Maureen Bisognano, president and chief executive officer,Institute for Healthcare Improvement "The International Society for Quality in Health Care's missionis to inspire, promote, and support continuous improvement in thequality and safety of health care worldwide. It is in this spiritthat we welcome this new book on patient-centered care. As in theirprevious work, the authors demonstrate just how critical it is todevelop an organizational culture that puts patients first." —Peter Carter, chief executive officer, InternationalSociety for Quality in Health Care

Kartenbasierte Steuerungssysteme F R Eine Schlanke Arbeitsgestaltung

Author : Matthias Thürer
ISBN : 9783658125080
Genre : Business & Economics
File Size : 66. 40 MB
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Das Buch beschreibt – erstmalig in deutscher Übersetzung – die Grundlagen von Kanban, ConWIP und POLCA. Es ist das erste Werk, das ein kartenbasiertes Steuerungssystem für komplexe Auftragsfertigungen präsentiert – COBACABANA. In vielen Fällen sind auftretende Steuerungsprobleme und gewählte Lösungen nicht richtig aufeinander abgestimmt. Deshalb unterscheidet sich dieses Buch vom typischen Vorgehen. Zunächst werden die Eigenschaften typischer Probleme in Produktions- und Dienstleistungsunternehmen skizziert und die Grundlage für eine Problemdiagnose geschaffen. Anschließend werden vier alternative kartenbasierte Steuerungssysteme (Kanban, ConWIP, POLCA, COBACABANA) zur Bewältigung der Steuerungsprobleme vorgestellt. Die Schätzung von Fälligkeitsterminen oder Lieferfristen bildet eine Erweiterung des Anwendungsbereiches kartenbasierter Systeme. Dieses Buch ist ein praktischer Leitfaden, der bei der Suche nach der passenden Lösung eines speziellen Steuerungsproblems wirkungsvoll unterstützt. Im Anhang findet sich eine anschauliche Zusammenfassung für jedes System zum Nachschlagen.

The Executive Guide To Healthcare Kaizen

Author : Mark Graban
ISBN : 9781466586413
Genre : Business & Economics
File Size : 54. 49 MB
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Hospitals and health systems are facing many challenges, including shrinking reimbursements and the need to improve patient safety and quality. A growing number of healthcare organizations are turning to the Lean management system as an alternative to traditional cost cutting and layoffs. "Kaizen," which is translated from Japanese as "good change" or "change for the better," is a core pillar of the Lean strategy for today’s best healthcare organizations. Kaizen is a powerful approach for creating a continuously learning and continuously improving organizations. A Kaizen culture leads to everyday actions that improve patient care and create better workplaces, while improving the organization’s long-term bottom line. The Executive Guide to Healthcare Kaizen is the perfect introduction to executives and leaders who want to create and support this culture of continuous improvement. The Executive Guide to Healthcare Kaizen is an introduction to kaizen principles and an overview of the leadership behaviors and mindsets required to create a kaizen culture or a culture of continuous improvement. The book is specifically written for busy C-level executives, vice presidents, directors, and managers who need to understand the power of this methodology. The Executive Guide to Healthcare Kaizen shares real and practical examples and stories from leading healthcare organizations, including Franciscan St. Francis Health System, located in Indiana. Franciscan St. Francis’ employees and physicians have implemented and documented 4,000 Kaizen improvements each of the last three years, resulting in millions of dollars in hard savings and softer benefits for patients and staff. Chapters cover topics such as the need for Kaizen, different types of Kaizen (including Rapid Improvement Events and daily Kaizen), creating a Kaizen culture, practical methods for facilitating Kaizen improvements, the role of senior leaders and other leaders in Kaizen, and creating an organization-wide Kaizen program. The book contains a new introduction by Gary Kaplan, MD, CEO of Virginia Mason Medical Center in Seattle, Washington, which was named "Hospital of the Decade" in 2012. The Executive Guide to Healthcare Kaizen is a companion book to the larger book Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements (2012). Healthcare Kaizen is a longer, more complete "how to" guide that includes over 200 full color images, including over 100 real kaizen examples from various health systems around the world. Healthcare Kaizen was named a recipient of the prestigious Shingo Professional Publication and Research Award. Check out what the experts at the Franciscan St. Francis Health System have to say about Healthcare Kaizen. http://www.youtube.com/watch?v=XcGmP5gLEPo&feature=c4-overview&list=UU7jiTxn4nkMzOE5eTbf0Upw

Lean Leader Auf Allen Management Ebenen Entwickeln

Author : Director of the Value Chain Analysis Program and the Japan Management Program Jeffrey K Liker
ISBN : 0996771514
Genre :
File Size : 43. 42 MB
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2016 Gewinner des SHINGO Forschung und berufliche VERÖFFENTLICHUNG AWARD, Entwicklung von Lean Führungskräfte auf allen Ebenen: A Practical Guide ist ein Management-Must Read.Die Lean Leadership Development Model (LLDM) in diesem Buch ist intuitiv, und deckt sich gut mit den anerkannten Grundsätzen der operativen Exzellenz. Es dehnt sich deutlich auf die Elemente der Lean, strukturieren sie in einer bestimmten Weise, die durch schlanke Praktiker operationalisiert werden kann.Sie können alles, was Sie über den Toyota-Weg wollen zu lernen; können Sie die Werkzeuge, die sie erstellt haben, zu implementieren, aber wenn Sie nicht über die in Ihrer Kultur etabliert Verhaltensweisen, wird es nicht erfolgreich für die langfristige Erhaltung der operativen Exzellenz sein. Führung muss die Rede von der geografischen Nordrichtung in jedem Aspekt des Lean Leadership Development Model (LLDM) zu Fuß, wie ausführlich von Dr. Liker in diesem letzten Shingo-Preis übermittelt Gewinnen buchen.Das Erfolgsgeheimnis von Toyota hinsichtlich der Entwicklung von Führungskräften haben Jeffrey Liker und Toyota-Veteran Gary Convis zum ersten Mal in ihrem Buch The Toyota Way to Lean Leadership gelüftet. Toyota-Führungskräfte leben die Unternehmenswerte, verbessern das Unternehmen kontinuierlich und können sich auf ein schnell veränderndes Umfeld einstellen.Für Toyota-Führungskräfte wird ein Kern-Set von Fähigkeiten vorausgesetzt. Dies zielt darauf ab, den richtigen Weg zu finden, um Wertschaffung für die Kunden zu verbessern - unabhängig für welchen Unternehmensbereich (Verkauf, Logistik, Personal, Fertigung, Forschung & Entwicklung, Finanzen). Dieser Prozess wird oftmals mit den Ergebnissen des Prozesses verwechselt, welche als Werkzeuge bei einer Toyota-Werksbesichtigung anschaulich werden. Das Phänomen eines jeden Toyota-Werkes ist, dass eine Kultur von Menschen geschaffen wird, die wohl durchdacht eine Methode des Definierens, der Analyse sowie der Problemlösung erlernt haben, um das Unternehmen weiter nach vorne zu bringen.

Courageous Leadership

Author : Sumeet Kumar
ISBN : 9781351591508
Genre : Business & Economics
File Size : 42. 20 MB
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Courageous Leadership: The Missing Link to Creating a Lean Culture of Excellence is one of the firsts of its kind to wade through the confusion among leaders on selecting the type of change approach that will get the best results in their organization. It educates the senior executive leaders and organizational excellence practitioners on the different characteristics of change and answers why the approach to incremental and transitional change cannot deliver the results expected from a transformational change. The author shares his experiences from leading several small and large scale organization transformations in multiple industries across different countries on how to establish a robust foundation for an excellence journey and integrate strategy into daily operations. This book elaborates on the types of courage and what it means to be a courageous leader while leading change in difficult situations, and what leaders do differently for putting the organization on a path to excellence and culture transformation. This book shares an innovative design, a methodology and an approach that combines best practices and principles from Malcolm Baldrige, Shingo, Lean, Six Sigma, Balanced Scorecard, accreditation, change management, patient and family-centered care, the Competing Values Framework, the LEADS framework, and the project management body of knowledge. The implementation of this model at a hospital in Canada propelled the organization further ahead on their transformational journey compared to other organizations that started much earlier. Sensei in Japanese means Teacher and Gyaan in Sanskrit means Knowledge. Brief sections on ‘Sensei Gyaan’ have been interspersed throughout the book to provide valuable tips to the readers based on author’s experiential learnings over the past two decades. This book serves as a practical guide for senior executive leaders and organizational excellence practitioners, who wish to embark or are in various stages of their organizational excellence and culture transformation journey. Readers will be guided through 26 elements necessary for establishing a robust foundation and an additional set of 22 Management System elements required to create and sustain a culture of quality across the organization. For leaders in healthcare, the book provides a framework, guiding principles, and associated practices that support the implementation of the 4 core concepts of patient and family centered care namely, dignity and respect, information sharing, participation and collaboration. Included in the book are several examples with creative visuals, ready-to-use templates and standard works, models, guiding principles, and strategies based on best practices to assist leaders in their organization excellence journey.

Leadership And Nursing Care Management E Book

Author : Diane Huber
ISBN : 9780323449021
Genre : Medical
File Size : 72. 38 MB
Format : PDF, Kindle
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Develop your management and leadership skills. Leadership and Nursing Care Management, 6th Edition maintains its AONE competencies, and features the most up-to-date, evidence-based blend of practice and theory related to the issues that impact nursing management and leadership today. A fresh, conversational writing style provides you with an easy-to-understand, in-depth look at these prevalent issues. Key topics include the nursing professional's role in law and ethics, staffing and scheduling, delegation, cultural considerations, care management, human resources, outcomes management, safe work environments, preventing employee injury, and time and stress management. UNIQUE! Chapters divided according to AONE competencies for nurse leaders, managers, and executives. Research Notes in each chapter summarize relevant nursing leadership and management studies and highlight the practical applications of research findings. Case Studies at the end of each chapter present real-world leadership and management situations and illustrate how key concepts can be applied to actual practice. Critical Thinking Questions at the end of each chapter present clinical situations followed by critical thinking questions that allow you to reflect on chapter content, critically analyze the information, and apply it to the situation. Full-color design and photos makes content more vivid. Updated! Chapter on the Prevention of Workplace Violence emphasizes the AONE, Joint Commission’s, and OSHA’s leadership regarding ethical issues with disruptive behaviors of incivility, bullying, and other workplace violence. Updated! Chapter on Workplace Diversity includes the latest information on how hospitals and other healthcare facilities address and enhance awareness of diversity. Updated! Chapter on Data Management and Clinical Informatics covers how new technology helps patients be informed, connected, and activated through social networks; and how care providers access information through mobile devices, data dashboards, and virtual learning systems.

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