fast food fast talk

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Fast Food Fast Talk

Author : Robin Leidner
ISBN : 0520914643
Genre : Political Science
File Size : 69. 21 MB
Format : PDF
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Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!" Leidner's fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers' language, looks, attitudes, ideas, and demeanor. Her study reveals the complex and often unexpected results that come with the routinization of service work. Some McDonald's workers resent the constraints of prescribed uniforms and rigid scripts, while others appreciate how routines simplify their jobs and give them psychological protection against unpleasant customers. Combined Insurance goes further than McDonald's in attempting to standardize the workers' very selves, instilling in them adroit maneuvers to overcome customer resistance. The routinization of service work has both poignant and preposterous consequences. It tends to undermine shared understandings about individuality and social obligations, sharpening the tension between the belief in personal autonomy and the domination of a powerful corporate culture. Richly anecdotal and accessibly written, Leidner's book charts new territory in the sociology of work. With service sector work becoming increasingly important in American business, her timely study is particularly welcome.

Fast Food Fast Talk

Author : Robin Leidner
ISBN : 9780520085008
Genre : Business & Economics
File Size : 27. 83 MB
Format : PDF, ePub
Download : 355
Read : 811

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Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!" Leidner's fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers' language, looks, attitudes, ideas, and demeanor. Her study reveals the complex and often unexpected results that come with the routinization of service work. Some McDonald's workers resent the constraints of prescribed uniforms and rigid scripts, while others appreciate how routines simplify their jobs and give them psychological protection against unpleasant customers. Combined Insurance goes further than McDonald's in attempting to standardize the workers' very selves, instilling in them adroit maneuvers to overcome customer resistance. The routinization of service work has both poignant and preposterous consequences. It tends to undermine shared understandings about individuality and social obligations, sharpening the tension between the belief in personal autonomy and the domination of a powerful corporate culture. Richly anecdotal and accessibly written, Leidner's book charts new territory in the sociology of work. With service sector work becoming increasingly important in American business, her timely study is particularly welcome.

Fast Food Fast Talk

Author : Robin Leidner
ISBN : 0520081692
Genre : Business & Economics
File Size : 44. 37 MB
Format : PDF, ePub, Mobi
Download : 680
Read : 236

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Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!" Leidner's fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers' language, looks, attitudes, ideas, and demeanor. Her study reveals the complex and often unexpected results that come with the routinization of service work. Some McDonald's workers resent the constraints of prescribed uniforms and rigid scripts, while others appreciate how routines simplify their jobs and give them psychological protection against unpleasant customers. Combined Insurance goes further than McDonald's in attempting to standardize the workers' very selves, instilling in them adroit maneuvers to overcome customer resistance. The routinization of service work has both poignant and preposterous consequences. It tends to undermine shared understandings about individuality and social obligations, sharpening the tension between the belief in personal autonomy and the domination of a powerful corporate culture. Richly anecdotal and accessibly written, Leidner's book charts new territory in the sociology of work. With service sector work becoming increasingly important in American business, her timely study is particularly welcome.

We Are All Fast Food Workers Now

Author : Annelise Orleck
ISBN : 9780807081778
Genre : HISTORY
File Size : 80. 59 MB
Format : PDF, ePub, Docs
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"The story of low-wage workers rising up around the world to demand respect and a living wage. We Are All Fast Food Workers Now: The Global Uprising Against Poverty Wages traces the evolution of a new global labor movement sparked and sustained by low-wage workers from Manila to Manhattan, from Baja California to Bangladesh, from Capetown to Cambodia. This is an up close and personal look at globalization and its costs, as seen through the eyes and told whenever possible through the words of low-wage workers themselves: the berry pickers and small farmers, fast food servers, retail cashiers, garment workers, hotel housekeepers, home health care aides, airport workers and adjunct professors who are fighting for respect, safety and a living wage. The result of 140 interviews by award-winning historian Annelise Orleck, and with original photographs by Liz Cooke, this is a powerful look at neo-liberalism and its damages, a story of resistance and rebellion, a reflection on hope and change as it rises from the bottom up"--

Fast Food Nation

Author : Eric Schlosser
ISBN : 9780547750330
Genre : Business & Economics
File Size : 66. 21 MB
Format : PDF
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Explores the homogenization of American culture and the impact of the fast food industry on modern-day health, economy, politics, popular culture, entertainment, and food production.

Chew On This

Author : Charles Wilson
ISBN : 9780547531168
Genre : Young Adult Nonfiction
File Size : 61. 3 MB
Format : PDF, Mobi
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Kids love fast food. And the fast food industry definitely loves kids. It couldn’t survive without them. Did you know that the biggest toy company in the world is McDonald’s? It’s true. In fact, one out of every three toys given to a child in the United States each year is from a fast food restaurant. Not only has fast food reached into the toy industry, it’s moving into our schools. One out of every five public schools in the United States now serves brand name fast food. But do kids know what they’re eating? Where do fast food hamburgers come from? And what makes those fries taste so good? When Eric Schlosser’s best-selling book, Fast Food Nation, was published for adults in 2001, many called for his groundbreaking insight to be shared with young people. Now Schlosser, along with co-writer Charles Wilson, has investigated the subject further, uncovering new facts children need to know. In Chew On This, they share with kids the fascinating and sometimes frightening truth about what lurks between those sesame seed buns, what a chicken ‘nugget’ really is, and how the fast food industry has been feeding off children for generations.

Lonely Planet Fast Talk Italian

Author : Lonely Planet
ISBN : 174179482X
Genre : Foreign Language Study
File Size : 49. 79 MB
Format : PDF, ePub
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Fast, fun and easy-to-use : Essential phrases to meet all your travel needs. Ask for advice : How to get local recommendations. Get your message across : Easy-to-use pronunciation guides. Language secrets uncovered : Expert tips to boost your confidence.

Supersizing Urban America

Author : Chin Jou
ISBN : 9780226921921
Genre : Business & Economics
File Size : 69. 83 MB
Format : PDF, Mobi
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Supersizing Urban America reveals how the US government has been, and remains, a major contributor to America s obesity epidemic. Government policies, targeted food industry advertising, and other factors helped create and reinforce fast food consumption in America s urban communities. Historian Chin Jou uncovers how predominantly African-American neighborhoods went from having no fast food chains to being deluged. She lays bare the federal policies that helped to subsidize the expansion of the fast food industry in America s cities and explains how fast food companies have deliberately and relentlessly marketed to urban, African-American consumers. These developments are a significant factor in why Americans, especially those in urban, low-income, minority communities, have become disproportionately affected by the obesity epidemic."

Lonely Planet Fast Talk German

Author : Lonely Planet
ISBN : 1741791316
Genre : Foreign Language Study
File Size : 69. 52 MB
Format : PDF, ePub, Mobi
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Offers a two-way dictionary, easy-to-find essential phrases, and pronunciation guides.

Fast Talk Finnish

Author : Planet Lonely
ISBN : 1788680189
Genre :
File Size : 30. 46 MB
Format : PDF, ePub, Mobi
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Although you can get by in Finland without speaking the language, knowing just a few phrases can help you make friends, enjoy service with a smile, and discover richer, more rewarding experiences.

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