experiencing business organizations experiencing series

Download Book Experiencing Business Organizations Experiencing Series in PDF format. You can Read Online Experiencing Business Organizations Experiencing Series here in PDF, EPUB, Mobi or Docx formats.

Experiencing Business Organizations

Author : Michael Chasalow
ISBN : 168328352X
Genre :
File Size : 78. 91 MB
Format : PDF, ePub
Download : 737
Read : 996

Download Now



Experiencing Business Organizations Casebookplus

Author : Michael Chasalow
ISBN : 1640205063
Genre :
File Size : 59. 29 MB
Format : PDF
Download : 100
Read : 242

Download Now



The Employee Experience

Author : Tracy Maylett
ISBN : 9781119294207
Genre : Business & Economics
File Size : 76. 1 MB
Format : PDF, Kindle
Download : 305
Read : 316

Download Now


Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin…and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.

Experiencing Risk Spontaneity And Improvisation In Organizational Change

Author : Patricia Shaw
ISBN : 0415351294
Genre : Business & Economics
File Size : 78. 32 MB
Format : PDF, Docs
Download : 759
Read : 376

Download Now


Introduces and explores the possible meanings of the idea of 'working live'. This book makes sense of the sense-making experience itself, drawing attention to the way ideas and concepts emerge 'live' in several conversations in organizations. It is of interest to readers looking for reflective accounts of real life experiences in organizations.

Experiencing Civil Procedure

Author : James Moliterno
ISBN : 1634608143
Genre :
File Size : 41. 44 MB
Format : PDF, ePub, Mobi
Download : 214
Read : 615

Download Now


This is the first primary text for a Civil Procedure course to incorporate skills assignments into the book. The book actively involves students in the application of civil procedure concepts. It includes three simple simulation cases: one contracts-based, one torts-based, and one blended case. Sample documents from real cases are also included. Students using this book will engage in experiential learning exercises, including drafting the jurisdictional allegations for complaints, drafting very simple pleadings and motions, and responding to supervisor email messages. The book contains the statutes, rules, and edited cases that are the staples of traditional Civil Procedure casebooks, incorporating them into an experiential learning approach.

Experiencing Emergence In Organizations

Author : Ralph Stacey
ISBN : 9781134266104
Genre : Business & Economics
File Size : 38. 32 MB
Format : PDF, Docs
Download : 457
Read : 954

Download Now


Examining the experiences of organizational practitioners, this informative book features contributions from experienced leaders, consultants and managers in various organizations, and narrative accounts of the contributors work address key topical questions. Rather than offering descriptions of organizational life, this book provides reflective accounts of real life experiences of researching in organizations, and will be a valuable insight for academics and business school students and practitioners. In considering several key questions in terms of daily experience, the contributors explore the perspective of complex responsive processes, investigate how this assists them to make sense of their experience and analyze how it leads to their development.

The Miracle Manager

Author : Kevin G. Armstrong
ISBN : 1946633003
Genre : Business & Economics
File Size : 61. 79 MB
Format : PDF, ePub, Mobi
Download : 891
Read : 820

Download Now


"My MBA degree did not teach me what Kevin Armstrong has to say in this book." --BRUCE DER, P. ENG., MBA, president and CEO, A.H. Lundberg Systems Manage A Team That Will Follow You Anywhere Throughout history, many influential people have earned the title of "leader" Martin Luther King Jr., Mahatma Gandhi, and Walt Disney, to name a few. Leaders look to the future, not caring who follows. However, being an effective manager requires you to efficiently and effectively work through others--to be what Kevin Armstrong calls a "manacoach." The Miracle Manager presents a new approach to organizational management. Drawing from over twenty years of business advisory experience, author Kevin Armstrong shares strategies to enhance and refine your management technique. You'll read case studies of great leaders and coaches of the past, and you'll discover why being a stellar player does not always equate to being a great coach. You'll understand how to: -value the differences between a "manacoach" and a leader -align management techniques with company culture -hire effective team members (and redirect talent) -leverage effective communication for results -embrace vulnerability as key for growth -guide your organization to triumph Not everyone is cut out to be a manager. If you are, by utilizing the tactics within these pages, you can become the type of manager your people will follow to the ends of the earth!

A Complexity Perspective On Researching Organizations

Author : Ralph D. Stacey
ISBN : 0415351308
Genre : Business & Economics
File Size : 54. 70 MB
Format : PDF, Kindle
Download : 800
Read : 867

Download Now


Part of the Complexity as the Experience of Organizing series, this book applies complex responsiveness theory to real-life leadership experiences. It features contributions from and details the experience of organizational practitioners, leaders, consultants and managers from various organizations through narrative accounts. It addresses questions such as: How do widespread or global patterns emerge and evolve in the local interactions between people? What actually happens in global change programmes? What does this imply about the relationship between the local and the global? Exploring the perspective of complex responsive processes, the book's contributors examine how this assists them in making sense of their experience, and how this awareness then leads to their development. This book is a valuable study for academics, business school students and practitioners, as rather than offering mere descriptions of organizational life, it provides reflective accounts of real-life experiences of researching in organizations.

The Employee Experience Advantage

Author : Jacob Morgan
ISBN : 9781119321637
Genre : Business & Economics
File Size : 24. 7 MB
Format : PDF, ePub, Docs
Download : 861
Read : 937

Download Now


Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now. How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce. Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work. Readers will learn: The trends shaping employee experience How to evaluate their own employee experience using the Employee Experience Score What the world's leading organizations are doing around employee experience How to design for technology, culture, and physical spaces The role people analytics place in employee experience Frameworks for how to actually create employee experiences The role of the gig economy The future of employee experience Nine types of organizations that focus on employee experience And much more! There is no question that engaged employees perform better, aspire higher, and achieve more, but you can't create employee engagement without designing employee experiences first. It's time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. The Employee Experience Advantage shows you how to do just that.

Experiencing Spontaneity Risk Improvisation In Organizational Life

Author : Patricia Shaw
ISBN : 9781134266258
Genre : Business & Economics
File Size : 30. 25 MB
Format : PDF, Docs
Download : 843
Read : 938

Download Now


The perspective of complex responsive processes draws on analogies from the complexity sciences, bringing in the essential characteristics of human agents, understood to emerge in social processes of communicative interaction and power relating. The result is a way of thinking about life in organizations that focuses attention on how organizational members cope with the unknown as they perpetually create organizational futures together. This book introduces and explores the possible meanings of the idea of ‘working live’. It makes sense of the sense-making experience itself, drawing attention to the way ideas and concepts emerge ‘live’ in all conversations in organizations. An appreciation of the open-ended, improvisational nature of ongoing human communication becomes key to such an understanding. This book will be of great value to readers looking for reflective accounts of real life experiences in organizations, rather than further prescriptions of what life in organizations ought to be.

Top Download:

Best Books