essentials of fire department customer service

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Essentials Of Fire Department Customer Service

Author : Alan V. Brunacini
ISBN : 0879391278
Genre : Business & Economics
File Size : 74. 30 MB
Format : PDF
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Writing in a humorous conversational style, Chief Alan Brunacini explains the application of common-sense customer service concepts to the fire service. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.

Fundamentals Of Fire Protection

Author : Arthur E. Cote
ISBN : 9780877655954
Genre : Medical
File Size : 53. 42 MB
Format : PDF, ePub, Mobi
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Up-to-date, broad-based training for fire service candidates and in-service professionals! Comprehensive coverage--from fire basics to fire department operations- and based on objectives established by the National Fire Academy. Written by experienced fire service faculty from colleges and fire departments, Fundamentals of Fire Protection provides a solid introduction to the full range of fire protection topics. Designed for classroom instruction or self-study, this authoritative resource is a suggested text for the model FESHE curriculum course Principles of Emergency Services (formerly Fundamentals of Fire Protection). It is i deal for students preparing to enter the field or fire protection professionals who want to advance their career. Fundamentals is the only text organized around the Principles of Emergency Services course developed by the National Fire Academy's Fire and Emergency Services Higher Education (FESHE) Conference. Comprised of faculty from over 100 institutions of higher learning with a fire science curriculum, FESHE's model curriculum sets uniform objectives for quality fire and emergency services education. Fundamentals of Fire Protection's 12 chapters are designed for a 12- or 13-week semester of study. Each chapter features measurable educational objectives based on those developed by FESHE, review questions with answer key, and student activities. Easy for instructors to use and for students to understand.

Fire Service Ethics

Author : H. Scott Walker
ISBN : 9781284171655
Genre : Technology & Engineering
File Size : 63. 88 MB
Format : PDF
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Fire Service Ethics is the first textbook specifically developed to help fire service personnel deal with ethical dilemmas. Firefighters and fire service leaders will find benefit from this important tool to aid them in dealing with complex issues. No other profession places such discretionary burden on its practitioners as the fire service. The military, law enforcement, the medical profession, and legal profession all provide a robust set of ethical policies and guidelines to their members. Fire Service Ethics provides the foundation for creating ethical boundaries. Fire Service Ethics meets and exceeds the course outcomes and course objectives for the National Fire Academy FESHE Model Curriculum Bachelor's (Non-Core) course called Fire Service Ethics (C0303). It is also well suited for fire officer and administration development programs. Section 1 of the book is entitled Foundations. Its four chapters are intended to provide the reader with the basic understanding of ethics necessary to master the material in the succeeding three sections. Chapter 1 is recommended for all readers, as it addresses the important questions of ethical relevance to the fire service. Chapters 2, 3 & 4 are grounded in academic approaches to ethics and are specifically intended to be used in college courses. The material within the sections encourages critical analysis of ethical systems, and understanding of the basics of human behavior. Section 2 of the book is entitled Ethics on The Line. Its chapters address issues directly related to rank-and-file firefighters, and company officers. The section also deals with diversity; first as an abstract concept, and then as it applies specifically to the fire service. Section 2 is intended to serve dual purposes. First, it is designed to be included in an academic curriculum aimed at future firefighters. Secondly, Section 2 - combined with Section 4 - encompasses the majority of material appropriate for inclusion in fire service training programs. Section 3 of the text is dedicated to Administrative Ethics. The chapters within the section explore ethics issues faced by fire chiefs and senior administrative personnel. Included within the section are chapters on the building and maintenance of an ethical work culture, the ethical responsibilities associated with administration, and finally, ethics laws. Section 3 - combined with Sections 1 and 4 - is especially appropriate for officer development programs and collegiate programs in fire administration. Section 4 of the book is entitled Applied Ethics. The three chapters within the section deal with the application of ethics on the personal and department level. Included within the section are chapters on ethical decision-making, mechanisms by which unethical behavior is engaged, and a review of current ethical issues affecting local fire departments. Section 4 is universal in its application and should be used in all collegiate programs, as well as in firefighter and fire

Fire Command

Author : Alan V. Brunacini
ISBN : 0877655006
Genre : Command and control at fires.
File Size : 39. 70 MB
Format : PDF, Mobi
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Fire Officer Principles And Practice

Author : Iafc
ISBN : 9781284026689
Genre : Technology & Engineering
File Size : 48. 69 MB
Format : PDF, Kindle
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Your Complete Fire Officer I and Fire Fighter II Training Solution! The National Fire Protection Association (NFPA) and the International Association of Fire Chiefs (IAFC) are pleased to bring you the Third Edition of Fire Officer: Principles and Practice, the next step in the evolution of Fire Officer I and II training. Covering the entire spectrum of the 2014 Edition of NFPA 1021: Standard for Fire Officer Professional Qualifications, the Third Edition includes the following updates: Separation of Fire Officer I and II Level content throughout the textbook and student, instructor, and technology resources. The latest developments in social media and media relations; NIST research on fire dynamics; fire fighter safety and health issues; and fireground accountability and rapid intervention practices. A reorganization of chapters to improve course delivery, including a new chapter on Rules of Engagement. New end-of-chapter tools, including Fire Captain (Fire Officer II) activities and comprehensive case studies that progress within each chapter throughout the textbook. All new Voices of Experience essays and Near-Miss Reports. Addresses the course objectives for FESHE's Principles of Fire and Emergency Service Administration model curriculum The following resources will accompany the textbook and help instructors provide their students with an interactive and engaging learning experience: Web Tools Learning Management System eBook Interactive Lectures TestPrep Build the next generation of great fire service leaders with the Third Edition of Fire Officer: Principles and Practice."

Fire Engineering S Handbook For Firefighter I And Ii

Author :
ISBN : 9781593701352
Genre :
File Size : 85. 54 MB
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Truck Company Operations

Author : John Mittendorf
ISBN : 9781593702182
Genre : Technology & Engineering
File Size : 21. 5 MB
Format : PDF, Docs
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This basic, no-nonsense book is a necessity for all firefighters assigned to the truck, as well as members of fire departments who perform the numerous responsibilities of the truck on the fireground. Throughout the book, training tips are included to help you perform the various operations efficiently and effectively. Includes a study guide.

Marketing In The Public Sector

Author : Philip Kotler
ISBN : UOM:49015003152791
Genre : Business & Economics
File Size : 46. 29 MB
Format : PDF
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Praise forMarketing in the Public Sector “Professionally, as an academic turned politician, this book–if published a few years earlier–would have made my life much simpler. This book lays out, in detail with concrete examples, how to conduct a grand plan for change. Particularly impressive is the application of different marketing principles along each step of the transition process toward establishing an efficient service-oriented governmental agency.” Somkid Jatusripitak, Ph.D., Deputy Prime Minister and Minister of Commerce, Royal Thai Government “This book is filled with insights for people who want to communicate effectively about government programs, but it should also be on the bookshelf of any government manager who needs to think creatively about how to improve customer service. Every page contains information and ideas that public-sector leaders can, and should, put in their management tool kits.” Christine O. Gregoire, Governor, Washington State “Increasingly, public sector managers have been challenged to ‘do more with less.’Marketing in the Public Sectordemonstrates that marketing is not simply another line-item expense, but rather a set of tools that help public servants allocate resources more effectively and efficiently. The book is chock-full of real-world stories of creative marketers working within diverse organizations, all of whom have come to understand that marketing is not simply advertising or persuasion, but rather a mindset.” E. Marla Felcher, Ph.D., Adjunct Lecturer in Public Policy, John F. Kennedy School of Government, Harvard University “Kotler and Lee are teaching governments to motivate by invitation rather than intimidation. Instead of complaint and reaction, they work to create a culture of contagious cooperation that can replace rulemaking with social consensus. This is a practical manual for un-clogging hearing rooms, cooling tempers, and putting government back on the side of the people who pay for it.” Dave Ross, CBS News Commentator “Marketing in the Public Sectorprovides an excellent planning framework for public sector officers engaged in all levels of marketing and communications. Showcasing real-world examples, it successfully demonstrates the marriage of commercial marketing concepts into public sector practice.” Dr. K Vijaya, Director, Corporate Marketing & Communications, Health Promotion Board, Singapore “Public sector organizations are now faced with an urgent need to stand out from the crowd in order to successfully compete for funding, talent, and influence. Philip Kotler and Nancy Lee have written a unique, practical, and timely book containing comprehensive guidelines and cases that those involved in the marketing of public sector organizations will find absorbing and most useful.” Paul Temporal, Group Managing Director, Temporal Brand Consulting, Author of Public Sector Branding in Asia “Every day, professionals in the public sector deliver thousands of programs and services in increasingly demanding environments. This book is a ‘must read’ and a standard reference for every public servant engaged in public sector marketing and communications. Congratulations to Kotler and Lee for creating a book that is both educational and practical.” Jim Mintz, Director, Centre of Excellence for Public Sector Marketing Use time-tested marketing principles to increase citizen participation, compliance, and support Leverage proven “4Ps” marketing tactics: optimize product, price, place, and promotion Segment your markets, reach your clients where they are–and satisfy them Influence positive behavior: 12 social marketing principles that work Marketing in the Public Sectoris a groundbreaking book written exclusively for governmental agencies. It offers dozens of marketing success stories from agencies of all types–from around the world–so that you can make a difference in your organization. World-renowned marketing expert Dr. Philip Kotler and social marketing consultant Nancy Lee show that marketing is far more than communications and has at its core a citizen-oriented mindset. You’ll become familiar with the marketing toolbox and come to understand how these tools can be used to engender citizen support for your agency, increase utilization of your products and services, influence positive public behaviors–even increase revenues and decrease operating costs. This book offers no-nonsense roadmaps on how to create a strong brand identity, gather citizen input, and evaluate your efforts. It presents a step-by-step model for developing a marketing plan, pulling the lessons of the entire book together into one, high-impact action plan. Simply put, this book empowers you to build the “high-tech, high-touch” agency of the future–and deliver more value for every penny you spend.

Incident Command

Author : Rhona H. Flin
ISBN : STANFORD:36105111775073
Genre : Transportation
File Size : 83. 55 MB
Format : PDF, ePub, Docs
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Incident Command: Tales from the Hot Seat presents a unique examination of the skills of the on-scene or incident commander who is in charge of an emergency or major incident. It is an essential and compelling text that captures the essence of incident command by analyzing command experiences across a range of professions.

Essentials Of Fire Fighting And Fire Department Operations

Author : IFSTA
ISBN : 0133140806
Genre : Technology & Engineering
File Size : 29. 91 MB
Format : PDF, Mobi
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This version includes all 21 chapters of Essentials of Fire Fighting, 6th Edition and adds three chapters written and validated to meet the emergency medical and hazardous materials requirements of NFPA® 1001, 2013 Edition. Chapter 22 specifically addresses the Firefighter I and Firefighter II knowledge and skills requirements for the emergency medical care competencies identified in NFPA® 1001, 2013 Edition Chapter 4. Chapters 23 and 24 meet the First Responder Awareness and Operations Levels for Responders according to NFPA® 472: Standard for Competence of Responders to Hazardous Materials/Weapons of Mass Destruction Incidents, 2012 Edition and OSHA 1910.120. The chapters also provide validated content to meet Section 6.6, Mission-Specific Competencies: Product Control, of NFPA® 472. The hazardous materials information is adapted from the IFSTA Hazardous Materials for First Responders, 4th Edition.

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