communicating across cultures j b ccl center for creative leadership

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Communicating Across Cultures

Author : Center for Creative Leadership (CCL)
ISBN : 9781118155110
Genre : Business & Economics
File Size : 84. 70 MB
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If you are a manager anywhere in the world, you are almost certainly dealing with people of nationalities and cultures different from your own. In multinational business environments, communicating effectively with people who have languages, customs, and expectations different from yours is a necessary skill. If you are a manager anywhere in the world, you are almost certainly facing this kind of multicultural situation. This guidebook explains how to become aware of cultural differences, how to recognize when cultural differences pose a leadership challenge, and how to adapt your communication style to enhance your effectiveness as a manager.

Developing Cultural Adaptability

Author : Center for Creative Leadership (CCL)
ISBN : 9781118155240
Genre : Business & Economics
File Size : 88. 44 MB
Format : PDF, ePub
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Thinking about cultural differences around the world isn’t just an intellectual exercise for managers working in an increasingly global environment. Being able to communicate effectively across cultural differences, understanding how to negotiate complex social situations, and being familiar with the customs and norms of many cultures are important skills in organizations today. Perhaps even more important than possessing those essential pieces of cultural knowledge is the skill of cultural adaptability—the willingness and ability to recognize, understand, and work effectively across cultural differences. Proficiency in cultural adaptability helps contemporary managers to build the relationships needed to achieve results in today’s global organizations, especially when those relationships are forged across borders and cultures. It enables them to interact effectively with people different from themselves, whether these people work on the next floor or on the other side of the world.

The Oxford Handbook Of Counseling Psychology

Author : Elizabeth M. Altmaier
ISBN : 9780195342314
Genre : Medical
File Size : 90. 16 MB
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Recognized experts in theory, research, and practice review and analyze historical achievements in research and practice from counseling psychology as well as outline exciting agendas for the near-future for the newest domains of proficiencies and expertise.

Managing Conflict With Direct Reports

Author : Center for Creative Leadership (CCL)
ISBN : 9781118155202
Genre : Business & Economics
File Size : 56. 21 MB
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Conflict is inevitable when people work together, and it’s one of the most difficult challenges facing managers. But it’s a challenge that successful leaders learn to address. Managers who develop an understanding of difference without judgment and are willing to see more than one perspective or solution are in a good position to manage conflict with their direct reports. Conflict between managers and direct reports highlights a power relationship and affects the work itself—the tasks for which managers and direct reports share responsibility. Managers who look to see both sides of conflict can resolve it, but it means assessing the differences between themselves and their direct reports and finding out how those differences affect the conflict. After assessing those differences, managers can devise a plan to use before, during, and after a conflict resolution session. They will be better prepared to understand emotions that can trigger conflict, to clarify performance expectations so their direct reports know what’s expected of them, and to provide ongoing feedback for the support and development of their direct reports.

Managing Conflict With Your Boss

Author : Center for Creative Leadership (CCL)
ISBN : 9781118155189
Genre : Business & Economics
File Size : 48. 99 MB
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As individuals, we can be creative and ambitious in our personal lives and in our professional lives. But individual efforts can’t always match the energy and productivity of a group. Cultures, societies, clubs, schools, and militaries arose out of our need to band together for mutual support. Organizations were created to deal more effectively with the environment—both the natural world and the world of work. But there is a trade-off when we move from individual contributions to group efforts: the relationships necessary for working together can spawn conflict. In organizations, tensions between individuals need to be defused, or focused in order to find productive solutions to problems. This is especially critical when conflict arises between people at different levels in the organization, such as when you are having a conflict with your boss. These tensions aren’t easy to handle. Conflict can generate discomfort, anger, and ineffective behavior. Feelings such as fear and resentment can rise to the surface. Organizational issues such as unclear lines of authority, power, politics, and ineffective support systems also come into play. Although these internal and external factors create a rich and complicated landscape for conflict to flourish, a conflict with your boss doesn’t necessarily spell the end of your career with an organization. There are steps you can take to gain perspective on conflict and to manage the conflict so that it focuses your energy and your boss’s energy on the needs of the organization, moving both of you toward a more productive working relationship.

Success For The New Global Manager

Author : Maxine A. Dalton
ISBN : UCSD:31822031371453
Genre : Business & Economics
File Size : 87. 90 MB
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As globalization has evolved from being the latest corporate buzzword to a basic economic reality, more and more organizations are realizing that they need managers with skills that translate well to the international arena. But unfortunately many organizations do not know how to identify and develop people for such complex responsibilities. This book-from the Center for Creative Leadership, ranked #1 worldwide in leadership education in a BusinessWeek survey-shows how. Success for the New Global Manager explains what new global managers-those who manage across distance, countries, and cultures- look like and presents four explicit skills they must have to succeed in this new reality. It shows managers how to identify and grow these new capabilities and how to adapt the skills they already possess to a broader global context. And it advises organizations on how they can help managers acquire these important capabilities.

Leading In Black And White

Author : Ancella Livers
ISBN : 0787966738
Genre : Business & Economics
File Size : 57. 95 MB
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Many blacks in the workplace face a set of dynamics unique to being African American in a traditionally white, male-dominated world. In this landmark book, authors Ancella Livers and Keith Caver-- co-facilitators of the Center for Creative Leadership's African-American Leadership Program for the past five years-- explain how the leadership experience for blacks is radically different from the experiences of their white colleagues. These differences, of which most white managers are unaware, can lead to miscues and distortions in communication and ultimately get in the way of effective performance and optimal productivity for organizations. In Leading in Black and White, the authors not only clearly explain how things go wrong, they also provide sensible solutions for both the white manager and the black manager on how to make them right.

Global Leadership

Author :
ISBN : 0415405246
Genre : Business & Economics
File Size : 25. 45 MB
Format : PDF, Kindle
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Global leadership is an emerging field that seeks to understand and explain the impact of globalization processes on leadership. This is the first book to review the theoretical, empirical and conceptual literature on this important subject, and to analyze what this body of knowledge means for managers who lead in a global business context. Accessible to both student and practitioner alike, it explains how changes in the global context have created a demand for a distinctive set of qualities for effective leaders. This volume defines the skill set that global organizations are now looking for, highlighting the need to establish communities across diverse groups of stakeholders and initiate change as key aspects of global leadership. It also presents a critical analysis of the training and development of global leaders of the future. Global Leadership provides an important overview of a key emerging area within business and management. It is essential reading for students of leadership, organizational theory, strategic management, human resource management, and for anyone working and managing in the global arena.

Maximizing The Value Of 360 Degree Feedback

Author : Walter W. Tornow
ISBN : 0787909580
Genre : Psychology
File Size : 78. 87 MB
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The comprehensive guide to 360-degree feedback from the Center for Creative Leadership In the network economy, growing intellectual capital is the key to increasing market value. In Maximizing, Tornow, London, and their associates demonstrate the power of 360-degree feedback for developing managers, renewing organizations, and building learning cultures. Drawing on years of experience and state-of-the-art research, the authors have crafted a highly useful and practical book which provides us with a thorough understanding of this invaluable organizational tool. --Leo Burke, director, College of Leadership and Transcultural Studies, Motorola University Despite the burgeoning popularity of 360-degree feedback for rating work performance, few people have a detailed understanding of how it can be used to enhance, even maximize, individual and organizational development. This standard-setting manual draws on the twenty-eight-year expertise the Center for Creative Leadership brings to the subject to give HR managers, consultants, and systems designers the big-picture guidance they need to determine if 360-degree feedback is right for their organization and, if so, to implement it. Readers will discover how they can use 360-degree feedback as a tool for achieving a variety of objectives such as communicating performance expectations, setting developmental goals, establishing a learning culture, and tracking the effects of organizational change. Comprehensive guidelines show how 360-degree feedback can be designed to maximize employee involvement, self-determination, and commitment. Includes case examples and a bevy of instructive instruments.

Forthcoming Books

Author : Rose Arny
ISBN : UOM:39015058394100
Genre : American literature
File Size : 25. 89 MB
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