communicating across cultures j b ccl center for creative leadership

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Communicating Across Cultures

Author : Center for Creative Leadership (CCL)
ISBN : 9781118155110
Genre : Business & Economics
File Size : 51. 76 MB
Format : PDF
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If you are a manager anywhere in the world, you are almost certainly dealing with people of nationalities and cultures different from your own. In multinational business environments, communicating effectively with people who have languages, customs, and expectations different from yours is a necessary skill. If you are a manager anywhere in the world, you are almost certainly facing this kind of multicultural situation. This guidebook explains how to become aware of cultural differences, how to recognize when cultural differences pose a leadership challenge, and how to adapt your communication style to enhance your effectiveness as a manager.

Developing Cultural Adaptability

Author : Center for Creative Leadership (CCL)
ISBN : 9781118155240
Genre : Business & Economics
File Size : 57. 75 MB
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Thinking about cultural differences around the world isn’t just an intellectual exercise for managers working in an increasingly global environment. Being able to communicate effectively across cultural differences, understanding how to negotiate complex social situations, and being familiar with the customs and norms of many cultures are important skills in organizations today. Perhaps even more important than possessing those essential pieces of cultural knowledge is the skill of cultural adaptability—the willingness and ability to recognize, understand, and work effectively across cultural differences. Proficiency in cultural adaptability helps contemporary managers to build the relationships needed to achieve results in today’s global organizations, especially when those relationships are forged across borders and cultures. It enables them to interact effectively with people different from themselves, whether these people work on the next floor or on the other side of the world.

The Oxford Handbook Of Counseling Psychology

Author : Elizabeth M. Altmaier
ISBN : 9780195342314
Genre : Medical
File Size : 88. 96 MB
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Recognized experts in theory, research, and practice review and analyze historical achievements in research and practice from counseling psychology as well as outline exciting agendas for the near-future for the newest domains of proficiencies and expertise.

Managing Conflict With Your Boss

Author : Center for Creative Leadership (CCL)
ISBN : 9781118155189
Genre : Business & Economics
File Size : 58. 92 MB
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As individuals, we can be creative and ambitious in our personal lives and in our professional lives. But individual efforts can’t always match the energy and productivity of a group. Cultures, societies, clubs, schools, and militaries arose out of our need to band together for mutual support. Organizations were created to deal more effectively with the environment—both the natural world and the world of work. But there is a trade-off when we move from individual contributions to group efforts: the relationships necessary for working together can spawn conflict. In organizations, tensions between individuals need to be defused, or focused in order to find productive solutions to problems. This is especially critical when conflict arises between people at different levels in the organization, such as when you are having a conflict with your boss. These tensions aren’t easy to handle. Conflict can generate discomfort, anger, and ineffective behavior. Feelings such as fear and resentment can rise to the surface. Organizational issues such as unclear lines of authority, power, politics, and ineffective support systems also come into play. Although these internal and external factors create a rich and complicated landscape for conflict to flourish, a conflict with your boss doesn’t necessarily spell the end of your career with an organization. There are steps you can take to gain perspective on conflict and to manage the conflict so that it focuses your energy and your boss’s energy on the needs of the organization, moving both of you toward a more productive working relationship.

Active Listening

Author : Michael H. Hoppe
ISBN : 9781882197941
Genre : Business & Economics
File Size : 76. 3 MB
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"Listening well is an essential component of good leadership. You can become a more effective listener and leader by learning the skills of active listening. Working relationships become more solid, based on trust, respect, and honesty. Active listening is not an optional component of leadership; it is not a nicety to be used to make others feel good. It is, in fact, a critical component of the tasks facing today's leaders"--Resource description page.

Managing Across Cultures A Learning Framework

Author : Meena S. Wilson
ISBN : 9781604918045
Genre : Business & Economics
File Size : 66. 43 MB
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Managing in a multicultural setting can be very challenging. Culture strongly influences how people behave and how they understand the behavior of others, and cultures vary in the behaviors they find proper and acceptable. This report--which integrates work done by experts in the fields of anthropology, cross-cultural psychology, and international business management with CCL's perspective on how executives learn from experience--describes the cultural values, often unconsciously held, that underlie work in the U.S. and provides managers in the U.S. with a structured way of learning about the value preferences of people from other cultures. Examples drawn from workplaces around the world aid in applying the framework.

The Benchmarks Sourcebook

Author : Jean Brittain Leslie
ISBN : 9781604910858
Genre : Business & Economics
File Size : 63. 69 MB
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Benchmarks, a 360-degree assessment, has been used by approximately 16,000 organizations and over 200,000 managers. Data collected through its administration has resulted in large comprehensive databases that have provided the basis for numerous studies. These annotations on published research were written for anyone who is interested in the research leading to the development and refinement of Benchmarks, the interpretation of the assessment's results, or the relationship of Benchmarks to other psychological assessments.

Managing Conflict With Direct Reports

Author : Center for Creative Leadership (CCL)
ISBN : 9781118155202
Genre : Business & Economics
File Size : 74. 75 MB
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Conflict is inevitable when people work together, and it’s one of the most difficult challenges facing managers. But it’s a challenge that successful leaders learn to address. Managers who develop an understanding of difference without judgment and are willing to see more than one perspective or solution are in a good position to manage conflict with their direct reports. Conflict between managers and direct reports highlights a power relationship and affects the work itself—the tasks for which managers and direct reports share responsibility. Managers who look to see both sides of conflict can resolve it, but it means assessing the differences between themselves and their direct reports and finding out how those differences affect the conflict. After assessing those differences, managers can devise a plan to use before, during, and after a conflict resolution session. They will be better prepared to understand emotions that can trigger conflict, to clarify performance expectations so their direct reports know what’s expected of them, and to provide ongoing feedback for the support and development of their direct reports.

Success For The New Global Manager

Author : Maxine A. Dalton
ISBN : UCSD:31822031371453
Genre : Business & Economics
File Size : 47. 46 MB
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As globalization has evolved from being the latest corporate buzzword to a basic economic reality, more and more organizations are realizing that they need managers with skills that translate well to the international arena. But unfortunately many organizations do not know how to identify and develop people for such complex responsibilities. This book-from the Center for Creative Leadership, ranked #1 worldwide in leadership education in a BusinessWeek survey-shows how. Success for the New Global Manager explains what new global managers-those who manage across distance, countries, and cultures- look like and presents four explicit skills they must have to succeed in this new reality. It shows managers how to identify and grow these new capabilities and how to adapt the skills they already possess to a broader global context. And it advises organizations on how they can help managers acquire these important capabilities.

Leading Dispersed Teams

Author : Center for Creative Leadership (CCL)
ISBN : 9781118155257
Genre : Business & Economics
File Size : 32. 79 MB
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This is a book about leading dispersed teams—teams that are made up of people who don’t work in the same geographical area. Such teams don’t often meet face-to-face. Usually their members are separated by time and distance, and they often bring different cultural views to bear on their work. Solving potential communication problems and devising processes for making decisions and managing conflict are challenges for leaders of dispersed teams. But before they can address those challenges, they need to analyze the support such a team will get from the organization as a whole. Dispersed teams are a necessary, strategic work unit in a world that continues to grow more interconnected every day. Guiding them to their full potential is a difficult challenge for even the most seasoned team leader.

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