clientelligence how superior client relationships fuel growth and profits

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Clientelligence

Author : Michael B. Rynowecer
ISBN : 099641343X
Genre : Business & Economics
File Size : 66. 65 MB
Format : PDF, ePub, Docs
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Behind every great rainmaker, mover and shaker, and leader are great relationships. In fact, replace great with superior. People who make things happen make superior relationships first. Relationships are the power source, if not the very soul, of doing good business-the kind of business where clients smile and believe your value simply dwarfs your fee. People who sell don't develop nearly as much business as people who develop relationships. New business flows to those individuals and companies who can move beyond a transaction to a relationship. People, especially executives, don't want to work with the person with the best sales skills. They want to work with people who are emotionally invested in helping them and will pay significant premiums for this rare commodity. The 17 activities within Clientelligence are proven drivers to superior client relationships. In essence, they are how clients define client service excellence and what they expect out of the providers with whom they have the best relationships. Now you can use these activities to create and maintain superior client relationships of your own and fuel growth and profits.

The Mad Clientist S Abcs Of Client Service

Author : Michael B. Rynowecer
ISBN : 0996413405
Genre :
File Size : 65. 88 MB
Format : PDF, Kindle
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The Mad Clientist distilled 14,000 in-depth interviews with top executives into 26 pithy, pointed actions for you to start using today. Spend just 26 minutes with The Mad Clientist and his ABCs of Client Service and improve your client service immediately. An unconventional look at a serious topic, The Mad Clientist, a.k.a. Michael B. Rynowecer, shows you how to deliver superior client service-from the client perspective. Based on more than 25 years of experience analyzing client relationships with the best-run professional services firms in the world, The Mad Clientist's ABCs of Client Service opens your eyes to a whole new way of providing superior client service to each and every one of your clients.

Business Development For Lawyers

Author : Sally J. Schmidt
ISBN : 1588521362
Genre : Law
File Size : 56. 96 MB
Format : PDF, ePub
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Whether you’re launching a practice or trying to expand your book of business, this new guide gives you the help you seek. From developing a reputation to developing relationships, from retaining existing clients to generating new business, Business Development for Lawyers: Strategies for Getting and Keeping Clients examines all the available techniques, providing you with the expert insights and practical tips you need to make them work for you. You’ll learn how to write for publications, make effective presentations, network, handle the media, get results from participating in conferences and social events, follow up with contacts, build relationships with referral sources, close the deal with prospective clients, and more. This new book from a leading law firm marketer and consultant is an excellent starting point for anyone developing a personal marketing plan or for the lawyer who wants to improve personal marketing and business development skills

Rainmaking Made Simple

Author : Mark M. Maraia
ISBN : 0972453202
Genre : Business & Economics
File Size : 64. 89 MB
Format : PDF, Docs
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Rainmaking Made Simple: What Every Professional Must Know is the definitive how-to guide for professionals on growing their business. It demystifies the process of building client relationships, making it simple to grasp, retain, and put into practice.

The Reluctant Rainmaker

Author : J. D. Julie a. Fleming
ISBN : 0977401863
Genre : Business & Economics
File Size : 79. 65 MB
Format : PDF, Mobi
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The reluctant rainmaker is one who understands how important it is to be able to bring in clients, but does not care for the idea of business development, viewing it as a necessary but distasteful part of practicing law. In this book you will find the information that will help you understand why business development is so critical. Using the step-by-step guide in the rainmaker's toolkit, you will create your own cohesive business development plan. This plan will provide the clear direction you need to build a solid book of business that will support you in developing a successful, satisfying, and sustainable practice.

Tomorrowland

Author : Bruce Macewen
ISBN : 1543049478
Genre :
File Size : 52. 86 MB
Format : PDF
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Tomorrowland lays out possible future scenarios for law firms, ranging from -nothing changes, - to profound dislocations brought about by developments such as lawyer psychology blocking essential reforms, a dramatic escalation in the war for talent and -barbell- partner compensation models, the triumph of brand names (and the irrelevance of every other firm), the seemingly inexorable and deeply threatening rise of machine intelligence, new entrants including the Big Four grabbing market share, and more. It doesn't predict what will happen but explains what could, drawing widely from the history of other industries and broad experience with how markets evolve and change. -Must reading for every law firm managing partner, for every law firm partner, and for anyone interested in the future of Big Law. Extraordinarily well done and insightful; audacious and courageous. A tour de force.--Brad Karp, Chair of the Firm, Paul Weiss -No self-respecting law firm leader should be prepared to run the risk of leaving it unread.--Charles Martin, Senior Partner, Macfarlanes

The Rainmaker S Toolkit

Author : Harry Mills
ISBN : 0814413218
Genre : Business & Economics
File Size : 82. 67 MB
Format : PDF, Kindle
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Annotation "The Rainmaker's Toolkit presents the most effective way to generate and sustain profits and growth in any industry, even in the face of stiff competition and tough market conditions. Through his years of experience in consulting for the world's largest professional service firms and dozens of high-profile corporations, Harry Mills has distilled the essence of business growth into a practical, step-by-step system for building a high-profit practice, based on the "Eight R's of Client Relationship Marketing": Revitalization, Retention, Reacquisition, Referrals, Regeneration, Rainmaking, Related sales, and Reputation making." "The Rainmaker's Toolkit features more than 80 reproducible templates and tools, including an invaluable matrix that shows you exactly what you need to do during each stage of your campaign. There's also a five-step roadmap for implementing the Eight R's, from identifying and prioritizing key marketing challenges to achieving the buy-in, commitment, and accountability of everyone on your staff."--BOOK JACKET.

Miracles And Conundrums Of The Secondary Planets

Author : Jacob M. Appel
ISBN : 1625579330
Genre :
File Size : 46. 57 MB
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Fiction. "Appel presents a cast of characters worthy of his quirky title. Among them Red Ziggy, a restaurateur from a distant planet who opens Birmingham, Alabama's only Latvian eatery, and Happy Gallows, a widower with granddaughter who advertises in the newspaper for 'housekeeping and discourse.' The topics are weighty abortion, climate change, cancer but the touch light enough to make you wonder whether you're reading miracles and conundrums of this world or some other. An intriguing read." George Harrar, author of Reunion at Red Paint Bay"

The Ultimate Law Firm Associate S Marketing Checklist

Author : Ross Fishman
ISBN : 0997967625
Genre :
File Size : 83. 79 MB
Format : PDF, ePub, Mobi
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Do you want to be a rainmaker and control your own destiny? Are you an associate who wants to maximize your chances of developing clients or making partner in a prestigious firm? Or perhaps you're a marketer who wants to help your lawyers succeed. In this unique guidebook, Ross Fishman, a lawyer and award-winning legal marketer, details the tactics to accomplish your goals, step by step, year by year. Using stories, humor, and practical, time-tested tips, Ross shows precisely how associates can build a successful, rewarding career. In these pages you'll discover: * How to become a celebrated market leader, not an anonymous generalist,* The most-efficient path to client development,* How to target clients who share your passions and interests* How to use social media efficiently and effectively* The Top Five things clients want from their lawyers today* How to have more fun throughout your entire career. TESTIMONIALS: "Essential reading for every associate at any point in their career! This checklist holds all the secrets; it is marketing nirvana." -Nat Slavin, Principal, Wicker Park Group; Past President, Legal Marketing Association (LMA) "This book needs to be in the hands of every associate who wants a successful, rewarding career. Just follow the suggested steps to become the top-tier rainmaker in your firm. This should be a 'best seller.'" -Ron Henry, The Garver Group; Past President, Association of Legal Administrators (ALA)

The Virtuous Feats Of The Indomitable Miss Trafalgar And The Erudite Lady Boone

Author : Geonn Cannon
ISBN : 1938108787
Genre : Fiction
File Size : 74. 64 MB
Format : PDF, ePub
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"An imaginatively wrought, steampunk-influenced feminist adventure." - Kirkus Reviews (starred review) In 1899, a secret society tried to use a young woman to bring an ancient evil into the world. Twenty years later they will return to finish the job. After the Great War, London is settling once more into the gentle routine of peacetime. The airships that once protected England's coast now ferry people back and forth across the Thames, the magically-inclined are free to return to their normal work, and those who seek treasures left behind by ancient civilizations are again free to explore. Dorothy Boone shunned a life of luxury to follow in her grandmother's footsteps by uncovering the mysteries of "the worlds that came before ours." When a package explodes upon delivery to Lady Boone's townhouse, she is drawn into an unlikely alliance with her nemesis, Trafalgar of Abyssinia, to find the culprit. They soon find themselves unraveling a plot that has left many of their allies dead and the rest in fear for their lives. A group of treasure hunters with a fiendish plot to take over England has begun eliminating its competition in order to fund an expedition to retrieve the last item they need for a summoning that will bring an ancient evil into our world. With no one else to trust, Trafalgar and Boone must put aside their differences and forge a partnership to stop their mutual enemy. If they fail, a world that still bears the scars of the Great War will be once again thrown into turmoil. Welcome to the world of Trafalgar and Boone, a world where airships battled in a Great War that was fought by soldiers who utilized magic and summoned monsters to do their bidding, a world that they must defend by working together to stop an evil far greater than either of them could ever have imagined.

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